Executive-IT

Job Description

Title: Executive-IT

Company Name: Anvir Bashundhara Group

Vacancy: 01

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Master of Science (MSc) in Computer Science
• Master of Science (MSc) in Information Technology

• 2 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age 25 to 35 years
• Only Male

-Microsoft 365 / Azure Fundamentals

-CCNA (Cisco Certified Network Associate)

-ITIL Foundation (IT Service Management)

-Relevant certifications in Cybersecurity or Cloud Technologies will be an added advantage.

-Skill in or have Training on Desktop / Storage / Server Virtualization / Cloud Computing, SAP etc.

-Strong troubleshooting and analytical abilities

-Excellent customer service orientation

-Effective communication and interpersonal skills

-Ability to prioritize tasks and manage multiple support requests

-Ability to work under pressure in a fast-paced environment

-Strong documentation and reporting skills

-Professional integrity and confidentiality

-Self-motivated and proactive attitude

-Strong attention to detail

-Ability to work independently and in team environments

• Provide first- and second-level technical support for hardware, software, and network-related issues.

• Diagnose and resolve issues related to desktops, laptops, printers, scanners, IP phones, and peripherals.

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

• Log, track, and manage incidents and service requests using IT Service Management (ITSM) tools.

• Escalate complex technical issues to appropriate IT teams or vendors and ensure timely resolution.

• Provide remote technical support to users across multiple office and factory locations.

• Manage user accounts, license assignments, and access control in Microsoft 365 Admin Center and Azure Active Directory (Microsoft Entra ID).

• Monitor cloud service health and assist in troubleshooting Microsoft 365 and other cloud-based applications.

• Manage endpoint devices using Microsoft Intune or other Mobile Device Management (MDM) platforms.

• Deploy software, updates, compliance policies, and configuration standards across organizational devices.

• Troubleshoot LAN, WLAN, VPN, and internet connectivity issues.

• Assist in maintaining network infrastructure including routers, switches, firewalls, and wireless access points.

• Support IP telephony systems, collaboration tools, and video conferencing platforms.

• Install, configure, and maintain CCTV surveillance systems including IP cameras, NVR/DVR devices, and monitoring software.

• Provide operational support for Access Control Systems including biometric devices, card readers, and door controllers.

• Deliver high-priority IT support to Top Management and ensure readiness of meeting room and presentation technologies.

• Maintain strict confidentiality while handling executive communications, sensitive information, and organizational data.

• Contribute to IT knowledge management, end-user training, and documentation of systems and procedures.

• Assist in cybersecurity initiatives including endpoint protection, patch management, security monitoring, and incident reporting.

• Maintain IT asset inventory, conduct periodic verification, and manage hardware and software lifecycle documentation.Provide first- and second-level technical support for hardware, software, and network-related issues.

• Diagnose and resolve issues related to desktops, laptops, printers, scanners, IP phones, and peripherals.

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

• Log, track, and manage incidents and service requests using IT Service Management (ITSM) tools.

• Escalate complex technical issues to appropriate IT teams or vendors and ensure timely resolution.

• Provide remote technical support to users across multiple office and factory locations.

• Manage user accounts, license assignments, and access control in Microsoft 365 Admin Center and Azure Active Directory (Microsoft Entra ID).

• Monitor cloud service health and assist in troubleshooting Microsoft 365 and other cloud-based applications.

• Manage endpoint devices using Microsoft Intune or other Mobile Device Management (MDM) platforms.

• Deploy software, updates, compliance policies, and configuration standards across organizational devices.

• Troubleshoot LAN, WLAN, VPN, and internet connectivity issues.

• Assist in maintaining network infrastructure including routers, switches, firewalls, and wireless access points.

• Support IP telephony systems, collaboration tools, and video conferencing platforms.

• Install, configure, and maintain CCTV surveillance systems including IP cameras, NVR/DVR devices, and monitoring software.

• Provide operational support for Access Control Systems including biometric devices, card readers, and door controllers.

• Deliver high-priority IT support to Top Management and ensure readiness of meeting room and presentation technologies.

• Maintain strict confidentiality while handling executive communications, sensitive information, and organizational data.

• Contribute to IT knowledge management, end-user training, and documentation of systems and procedures.

• Assist in cybersecurity initiatives including endpoint protection, patch management, security monitoring, and incident reporting.

• Maintain IT asset inventory, conduct periodic verification, and manage hardware and software lifecycle documentation.

• Strong knowledge of Windows and Mac operating systems, installation, configuration, and troubleshooting.

• Experience with Microsoft 365 administration including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

• Knowledge of Azure Active Directory (Microsoft Entra ID), user identity management, and access control.

• Familiarity with Endpoint Management tools such as Microsoft Intune or other MDM solutions.

• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WLAN troubleshooting.

• Experience with Active Directory services, Group Policy, and domain-based environments.

• Knowledge of endpoint security solutions, antivirus management, and patch management.

• Basic experience with CCTV surveillance systems, NVR/DVR configuration, and Access Control Systems.

• Familiarity with IP telephony systems and video conferencing platforms.

• Basic knowledge of SIEM tools, system monitoring, and IT infrastructure monitoring platforms.

• Understanding of IT asset management, hardware lifecycle management, and documentation practices.

• Exposure to automation tools, AI-assisted IT operations (AIOps), and service desk platforms will be an advantage.

As per company policy