Job Description
Title: Technical Support Engineer, Datacenter
Company Name: eGeneration Limited
Vacancy: 01
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (Pass) in Computer Science Engineering
∎ Preferred Professional Certification: Microsoft,Linux,Cisco
∎ Skills Required: ActiveAdmin, Data center, Linux OS, passive, Windows 2000/ 2003 Server(s)
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Datacenter Technical Support, Desktop support, IT Help Desk
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ Responsible for the first level of support to the data center.
∎ Act as a first point of contact for data center active & passive component break fixing.
∎ Act as a first point of contact for Microsoft & Linux, OS & virtualisation break fixing.
∎ Understand and debug hardware and OS, virtualization, Microsoft & Linux and database related issues.
∎ Research and identify solutions to software and hardware issues.
∎ Diagnose and troubleshoot technical issues, including router, switch, firewall, server, storage configuration.
∎ Ask customers targeted questions to quickly understand the root of the problem.
∎ Talk via phone, email or chat with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
∎ Properly escalate unresolved issues to appropriate internal teams.
∎ Provide prompt and accurate feedback to customers.
∎ Refer to internal databases or external resources to provide accurate tech solutions.
∎ Ensure all issues are properly logged.
∎ Prioritize and manage several open issues at one time.
∎ Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
∎ Prepare accurate and timely reports.
∎ Document technical knowledge in the form of notes and manuals.
∎ Maintain jovial relationships with clients.
Additional Requirements:
∎ Age 25 to 32 years
∎ Proven work experience as a Datacenter Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
∎ Hands-on experience with Windows/Linux/Virtualization OS environments.
∎ Good understanding of Datacentre passive components such as Rack, PDU, Cooling, Power and other passive equipment.
∎ Excellent problem-solving and communication skills.
∎ Ability to provide step-by-step technical help, both written and verbal.
∎ Additional certification in Microsoft, Linux, Cisco or similar technologies will get a preference
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Jun 2023
Company Information:
∎ 31 May 2023
∎ eGeneration Limited
∎ Address : Ranks Business Center (level-9), Ka-218/1, Pragati Sarani, Kuril, Dhaka-1229
∎ Web : www.egeneration.co
∎ Business : eGeneration is a leading management consulting, technology services and outsourcing company in Bangladesh. The company is working both in local and international market for IT consultancy, information security and advisory services since 2003.
With our comprehensive understanding of diverse business verticals and wide resources, we mobilize the right people, skills and technologies to help organizations enhance its performance and transform cost burdens into competitive edge.
Category: IT/Telecommunication
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