Technical Customer Success Manager (QA & Support Lead)

Job Description

Title: Technical Customer Success Manager (QA & Support Lead)

Company Name: PixelVega Limited

Vacancy: 1

Age: Na

Job Location: Dhaka (Kawran Bazar)

Salary: Tk. 45000 - 65000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Technical Infrastructure

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Technical Infrastructure

CMS and Platform Experience

• Hands-on experience with WordPress, Webflow, and or Shopify

• Ability to troubleshoot layout, responsiveness, and CMS-related issues quickly

• Comfortable navigating admin dashboards and modern site builders

Work Style and Communication

• Highly productive and focused during evening and night shifts

• Excellent written English with clear, professional client communication

• Calm, structured, and solution-oriented under pressure

Required Tools and Skills

• Strong HTML5 and CSS3 knowledge for troubleshooting and fixes

• Figma for design-to-build comparison

• WordPress, Webflow, and Shopify dashboards

• Exceptional attention to detail and structured problem-solving ability

Location: Dhaka, Hybrid

Working Hours: 6:00 PM – 3:00 AM (Night Shift)

Experience Required: 3+ years

Role Overview

We are hiring a Technical Customer Success Manager to act as the final quality authority for client deliveries. This role owns quality assurance, client support, and post-delivery revisions for international clients, primarily in the US and EU markets.

You will serve as the quality gatekeeper before any project reaches the client. Every interaction, every build, and every revision passes through you to ensure accuracy, stability, and client satisfaction.

This role is critical to maintaining delivery excellence while enabling our engineering team to stay focused on building high-quality solutions.

The Mission

Your mission is simple and high impact.

Developers build.

You protect quality, manage revisions, and own client happiness.

You ensure that every website delivered is stable, aligned with design, fully functional, and professionally supported during client business hours.

Key Responsibilities

Quality Assurance and Delivery Approval

• Perform comprehensive QA testing on every website before client delivery

• Validate builds against Figma designs for layout accuracy and responsiveness

• Test links, forms, performance, browser compatibility, and mobile views

• Ensure no project is delivered without your explicit approval

Client Support and Revision Management

• Handle all incoming client feedback and revision requests during assigned shift hours

• Resolve minor CMS-level changes independently, including content edits, layout fixes, and visual adjustments

• Coordinate technical revisions with developers when required

• Communicate technical limitations clearly and professionally to clients

Process Ownership

• Own and manage the revision queue across all active projects

• Maintain structured documentation of issues, fixes, and delivery approvals

• Ensure consistent, bug-free delivery standards across all projects

• Salary: BDT 45,000 to 65,000 per month, based on experience and expertise

• Hybrid work flexibility

• Two festival bonuses per year

• Performance-linked bonuses

• Complimentary lunch, snacks, and coffee

• Annual fully funded company trip

• Clear career growth path with leadership exposure

Note: This role is a core part of our delivery excellence engine. You will directly influence project quality, client retention, and operational efficiency.