Customer Support And Telesales Executive

Job Description

Title: Customer Support And Telesales Executive

Company Name: Automas Technologies

Vacancy: 2

Age: 22 to 35 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc)
• Diploma in Engineering
• Bachelor of Business Administration (BBA)
• Bachelor of Arts (BA)

Optional / Value-Added Certifications (Not Mandatory):

• Call Center or Customer Service Training Certificate

• Communication Skills Training

• CRM or Telemarketing Course

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Age 22 to 35 years
• Only Male

• 1-2 years of experience in customer support or a relevant field.
• Female candidates are preferable.
• Strong communication skills in both Bangla and English.
• Basic understanding of VoIP, Bulk SMS Service, call center solutions, or CRM systems is a plus.
• Proficiency in using MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.

• Handle inbound and outbound customer queries via phone, email, and chat.

• Promote products/services clearly and professionally

• Understand customer needs and suggest suitable solutions

• Handle customer queries via phone, email, chat, and Facebook Messenger.

• Generate and qualify sales leads

• Provide technical and non-technical support related to our products and services.

• Maintain customer records, update CRM systems, and track support tickets.

• Follow up with interested customers to close sales

• Coordinate with the technical team to resolve customer issues efficiently.

• Ensure high levels of customer satisfaction through prompt and professional communication.

• Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions.

• Generate reports on customer feedback and support activities.

• Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services.

• T/A,Mobile bill,Tour allowance,Performance bonus,Gratuity,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary based on experience.

• Performance-based incentives.

• Opportunity for career growth in the IT & Telecom industry.

• Friendly and professional work environment.