Business Transformation Officer (Business Engagement)

Job Description

Title: Business Transformation Officer (Business Engagement)

Company Name: United Nations World Food Programme (WFP)

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Development Agency

• Masters

Completion of Advanced University Degree (Master’s or equivalent) is required.  Education in Computer Science, Engineering or any relevant field.

• At least 5 years
• The applicants should have experience in the following business area(s): Development Agency

At least 5 years of overall experience, including 3 years of Professional Experience (managerial or supervisory) in areas related to Information Technology or other related field​. Within these 3 years of professional experience, a minimum of 1 year of experience must be after postgraduation.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.

• Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.

• Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change.

• Test and analyze IT solutions and document the match against business requirements for quality and accuracy.

• Maintain contacts with different functions to bring their requests into IT and keep them informed of actions.

• Maintain up to date the service catalog of IT solutions used by the business, including current, retired and those in the pipeline to support effective knowledge management.

• Review how IT service levels align with SLAs and alert service managers of discrepancies. Assist survey business satisfaction with IT solutions and services.

• Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions.

• Adhere to processes and procedures for the Business Relationship Management, Business Analysis and IT Project Management units for compliance and consistency.

• Perform task as assigned.

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