Customer Support Executive (Remote)
Job Description
Title: Customer Support Executive (Remote)
Company Name: FAIZA LLC
Vacancy: --
Age: 25 to 33 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- At least 1 year
- Freshers are also encouraged to apply.
Published: 2026-08-10
Application Deadline: 2026-08-11
Education:
- Bachelor of Computer Application (BCA)
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (Pass) in Information Technology
Requirements:
- At least 1 year
- Freshers are also encouraged to apply.
Skills Required: Client Relationship,CRM software and Microsoft Office Suite.,Customer Service Quality Control,IT Support Service,Strong Communication skill with foreign clients
Additional Requirements:
- Age 25 to 33 years
Fluency in English is a must.
Tech-savvy.
Need to have their own PC with a stable network connection.
A suitable environment for working from home.
Special Preference: The candidates who have experience working from home will get extra preference.
Responsibilities & Context:
We are looking for a highly motivated Customer Support Executive with excellent communication skills. The candidate will be responsible for managing customer queries and concerns, ensuring a seamless experience, and maintaining the highest level of professionalism in interactions.
Job Responsibilities
Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
Resolve customer complaints and provide effective solutions in a timely manner.
Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.
Collaborate with internal teams to address and escalate customer concerns when needed.
Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.
Provide accurate and complete information about services to customers.
Stay updated on company services, and policies to deliver accurate support.
Use advanced English communication skills to manage interactions with international clients and customers effectively.
Attending meetings with the Team Lead.
Following company policies and procedures.
Any other tasks assigned by the management
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
Weekend: Sunday
Other benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work from home
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
