Job Description
Title: Customer Support Executive
Company Name: FAIZA LLC
Vacancy: --
Age: 23 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.
Published: 21 Jan 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Business Administration (BBA), Bachelor of Science (BSc) in Information Technology
∎ B.Sc. in CSE
Requirements:
Additional Requirements:
∎ Age 23 to 35 years
∎ Good proficiency in English.
∎ The applicants should have experience in the following business area(s): IT Enabled Service, Customer Service.
∎ Smart, energetic, self-motivated, and ambitious.
∎ Excellent telephonic and verbal communication.
∎ Ability to work under pressure and handle complex situations.
∎ Excellent MS Office package skills.
∎ Proven experience in customer support or a related role.
∎ Ability to handle challenging customer situations with patience and professionalism.
∎ Special Preference: The candidates who are doing home office will get extra preference.
∎ Exceptional interpersonal and active listening skills.
∎ Customer-oriented mindset with a focus on building relationships.
∎ Ability to work collaboratively in a team environment.
∎ Willingness to learn and adapt to dynamic customer needs and company policies.
∎ Soft Skills
∎
Responsibilities & Context:
∎ Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
∎ Resolve customer complaints and provide effective solutions in a timely manner.
∎ Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.
∎ Collaborate with internal teams to address and escalate customer concerns when needed.
∎ Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.
∎ Provide accurate and complete information about services to customers.
∎ Stay updated on company services, and policies to deliver accurate support.
∎ Use advanced English communication skills to manage interactions with international clients and customers effectively.
∎ Attending meetings with the Team Lead.
∎ Following company policies and procedures.
∎ Any other tasks assigned by the management
∎ We are looking for a highly motivated Customer Support Executive with excellent communication skills. The candidate will be responsible for managing customer queries and concerns, ensuring a seamless experience, and maintaining the highest level of professionalism in interactions.
∎ Job Responsibilities
Skills & Expertise:
Compensation & Other Benefits:
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ FAIZA LLC
∎ New York city
Address::
∎ New York city
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Feb 2025
Category: IT/Telecommunication
