Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: FAIZA LLC

Vacancy: --

Age: 23 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

Published: 2026-01-13

Application Deadline: 2026-02-12

Education:

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc) in Information Technology

Requirements:

• At least 1 year
• Freshers are also encouraged to apply.

Skills Required: Client Management,CRM software and Microsoft Office Suite.,Customer Care,Customer Relations,Digital Marketing,Graphic Design and Digital Content Creation,IT Support Service,Search Engine Optimization (SEO),Strong Communication skill with foreign clients

Additional Requirements:

• Age 23 to 35 years

• Good proficiency in English.
• The applicants should have experience in the following business area(s): IT Enabled Service, Customer Service.
• Smart, energetic, self-motivated, and ambitious.   
• Excellent telephonic and verbal communication.
• Ability to work under pressure and handle complex situations.  
• Excellent MS Office package skills.
• Proven experience in customer support or a related role.
• Ability to handle challenging customer situations with patience and professionalism.
• Special Preference: The candidates who are doing home office will get extra preference.

Soft Skills

• Exceptional interpersonal and active listening skills.
• Customer-oriented mindset with a focus on building relationships.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to dynamic customer needs and company policies.

Responsibilities & Context:

We are looking for a highly motivated Customer Support Executive with excellent communication skills. The candidate will be responsible for managing customer queries and concerns, ensuring a seamless experience, and maintaining the highest level of professionalism in interactions.

Job Responsibilities

• Respond to customer inquiries via email, phone, and chat with professionalism and empathy.

• Resolve customer complaints and provide effective solutions in a timely manner.

• Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.

• Collaborate with internal teams to address and escalate customer concerns when needed.

• Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.

• Provide accurate and complete information about services to customers.

• Stay updated on company services, and policies to deliver accurate support.

• Use advanced English communication skills to manage interactions with international clients and customers effectively.

• Attending meetings with the Team Lead.   

• Following company policies and procedures.

• Any other tasks assigned by the management

Job Other Benifits:

Weekend: Sunday Salary Review: Yearly Festival Bonus: 2 Other benefits as per company policy.

Employment Status: Full Time

Job Work Place: Work from home

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication