Junior Executive/Executive - Solution & Onsite Support

Job Description

Title: Junior Executive/Executive - Solution & Onsite Support

Company Name: BRACNet Limited

Vacancy: --

Age: 22 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science & Engineering, Electronics and Telecommunication Engineering

• At most 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service
• Freshers are also encouraged to apply.

• Age 22 to 32 years

Skills & Competencies:

• Strong knowledge of LAN/WAN, Wi-Fi, routers, switches, and enterprise networking.

• Hands-on expertise in network installation, configuration, troubleshooting, and maintenance.

• Knowledge of Internet connectivity, last-mile networks, and client-premises equipment (CPE).

• Ability to diagnose and resolve network connectivity, hardware, and device-related issues.

• Good understanding of TCP/IP, DNS, DHCP, VLAN, NAT, routing, and basic network security.

• Strong problem-solving and analytical skills with the ability to handle technical escalations.

• Ability to perform site surveys, feasibility assessments, network planning, and deployment support.

• Familiarity with network monitoring, preventive maintenance, and performance optimization.

• Strong coordination skills for working with NOC, Transmission, Core Network, and other technical teams.

• Willingness and flexibility to work in rotating shifts, including nights, weekends, and holidays.

• Install, configure, and maintain client network solutions including internet connectivity, routers, switches, LAN/Wi-Fi, and enterprise network setups at onsite locations.

• Troubleshoot and resolve client-side, last-mile, and device-related connectivity issues, ensuring minimal downtime and adherence to SLA commitments.

• Handle service provisioning, new client onboarding, and network expansion activities in coordination with internal teams.

• Work closely with NOC, Transmission, and Core Network teams to diagnose and resolve complex technical issues and escalations.

• Conduct site surveys, feasibility checks, and provide technical recommendations for new deployments and upgrades.

• Maintain accurate documentation including service reports, visit logs, configuration details, and client feedback.

• Ensure proper installation standards, safety compliance, and quality of service delivery during onsite operations.

• Provide professional and timely communication to clients, ensuring high customer satisfaction and relationship management.

• Support preventive maintenance activities and perform routine checks to ensure network stability and performance.

• Escalate critical issues proactively and follow through until resolution, ensuring transparency with stakeholders.

• T/A,Mobile bill,Profit share,Provident fund,Weekly 2 holidays,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2