Title: Executive/Sr. Executive (MIS & IT)
Company Name: Karnaphuli Group
Vacancy: 01
Age: 27 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Ability to work independently and in a team environment.
Strong problem-solving skills, communication, and detail-oriented.
Willing to work beyond office hours and on off-days for emergencies.
Provide technical support to employees through onsite, remote, phone, and email channels, including on-call support when required.
Diagnose and resolve hardware, software, operating system, and Outlook/email-related issues efficiently.
Set up, configure, and maintain desktops, laptops, printers, scanners, POS devices, other IT peripherals, and basic network infrastructure.
Ensure smooth daily IT operations by monitoring system performance, applying patches, and executing scheduled maintenance.
Utilize remote support tools and IT ticketing systems to track, assign, and resolve support cases within defined SLA timelines.
Monitor and manage antivirus solutions to ensure endpoint security through regular updates, threat detection, and incident response.
Experience in managing and monitoring NAS systems for centralized data storage, backup management, user access control, and data security.
Support video conferencing systems, including Zoom, Microsoft Teams, and meeting room IT equipment.
Configure and monitor CCTV systems, IP cameras, access control, and time attendance devices.
Coordinate with vendors and service providers for IT equipment procurement, repair, and maintenance services.
Maintain accurate records of IT assets, licenses, and service documentation.
Perform additional IT-related tasks as assigned by management to support organizational needs.
As per company policy