IT Officer – (Technology Department)

Job Description

Title: IT Officer – (Technology Department)

Company Name: Holiday Haven Ventures Limited

Vacancy: 5

Age: At least 25 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2026-07-18

Application Deadline: 2026-08-17

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age At least 25 years

Required Skills

• Strong knowledge of computer hardware and networking

• Windows Server and Linux administration

• Website management (WordPress or other CMS)

• Basic HTML, CSS, JavaScript, and PHP knowledge

• Database management (MySQL, SQL Server)

• API integration and troubleshooting

• Knowledge of GDS systems (Amadeus, Sabre, Galileo)

• Cybersecurity best practices

• Microsoft 365 or Google Workspace administration

• Cloud computing basics

• Problem-solving and analytical skills

• Excellent communication and teamwork

Key Performance Indicators (KPIs)

• System uptime (%)

• Website uptime and performance

• Average IT support response time

• Average issue resolution time

• Number of IT incidents resolved

• Website page speed and availability

• Backup success rate

• Cybersecurity incident rate

• User satisfaction with IT support

• Network availability

• API uptime and integration success rate

Key Responsibilities

IT Infrastructure Management

• Install, configure, and maintain computers, laptops, printers, scanners, and network devices.

• Monitor servers, internet connectivity, and Wi-Fi performance.

• Ensure uninterrupted IT services across all departments.

• Maintain office hardware and software inventory.

Website Management

• Maintain the OTA website and booking platform.

• Monitor website performance, uptime, and security.

• Update website content, banners, and travel products when required.

• Coordinate with developers to resolve technical issues.

• Optimize website speed and user experience.

Booking System & GDS Support

• Maintain online booking engines and reservation systems.

• Support GDS platforms such as Amadeus, Sabre, Galileo, and Travelport.

• Troubleshoot ticketing and reservation system issues.

• Ensure API integrations are functioning correctly.

User Support (Help Desk)

• Provide technical support to employees.

• Resolve hardware, software, email, and printer issues.

• Install and update operating systems and business applications.

• Manage user accounts and access permissions.

Network Administration

• Configure and maintain LAN, WAN, routers, switches, and firewalls.

• Monitor network security and internet usage.

• Troubleshoot connectivity issues.

• Ensure reliable VPN access for remote users if applicable.

• Cybersecurity

• Protect company systems from malware, ransomware, and cyber threats.

• Install and maintain antivirus and endpoint security solutions.

• Implement firewall and access control policies.

• Conduct regular security updates and vulnerability checks.

• Monitor suspicious login attempts and system activities.

Data Backup & Recovery

• Perform scheduled backups of company databases and files.

• Test backup restoration procedures.

• Develop disaster recovery plans.

• Ensure critical business data is protected.

Software & System Administration

• Manage CRM, ERP, HR, accounting, and booking software.

• Coordinate software upgrades and license renewals.

• Test new applications before deployment.

• Ensure software compliance and licensing.

Email & Cloud Services

• Manage business email accounts.

• Administer Microsoft 365 or Google Workspace.

• Configure email security and spam protection.

• Maintain cloud storage and collaboration tools.

API & Integration Support

• Monitor integrations with:

o Flight booking APIs

o Hotel APIs

o Payment gateways

o SMS gateways

o Email services

o CRM systems

• Coordinate with vendors to resolve integration issues.

IT Asset Management

• Maintain records of IT assets.

• Track warranty and maintenance schedules.

• Recommend replacement or upgrades of obsolete equipment.

• Ensure proper allocation of devices to employees.

Documentation

• Maintain IT policies and Standard Operating Procedures (SOPs).

• Document network diagrams, system configurations, and passwords (securely).

• Keep records of incidents and resolutions.

Technology Planning

• Recommend new technologies to improve operations.

• Evaluate software and hardware requirements.

• Support digital transformation initiatives.

• Assist management with IT budgeting and planning.

Compliance

• Ensure compliance with software licensing requirements.

• Implement data privacy and information security policies.

• Follow company IT governance standards.

• Support internal and external IT audits.

Staff Training

• Train employees on:

o Cybersecurity awareness

o Safe internet and email practices

o Company software and booking systems

o Basic troubleshooting

• Prepare user guides and training materials.