IT Officer – Technology Department

Job Description

Title: IT Officer – Technology Department

Company Name: Holiday Haven Ventures Limited

Vacancy: 5

Age: At least 28 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

• Bachelor of Science (BSc)

Educational Qualifications

Candidates should possess one of the following qualifications:

• Computer Science & Engineering (CSE)

• Computer Science

• Information Technology (IT)

• Software Engineering

• Information Systems

• Electrical & Electronic Engineering (EEE) (with relevant IT experience)

• Master's degree in Computer Science, Information Technology, or a related field will be considered an added advantage.

• Professional certifications are preferred, such as:

• CompTIA A+

• CompTIA Network+

• CompTIA Security+

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified Professional (MCP) / Microsoft Certified: Azure Fundamentals

• Google IT Support Professional Certificate

• ITIL Foundation (preferred)

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

• Age At least 28 years

• Strong analytical and troubleshooting skills.

• Excellent documentation and reporting ability.

• Ability to prioritize multiple tasks and meet deadlines.

• Willingness to provide emergency IT support outside office hours when required.

• Strong interpersonal and communication skills.

• Ability to work independently as well as in a team environment.

Technical Experience

Candidates should have hands-on experience in:

Hardware & System Support

• Desktop and laptop installation, configuration, and troubleshooting

• Printer, scanner, and biometric device support

• Computer hardware maintenance and upgrades

• Operating system installation (Windows 10/11, Windows Server)

• Software installation and licensing

Network Administration

• LAN/WAN configuration and maintenance

• Wi-Fi network management

• Router, switch, and firewall configuration

• Internet connectivity troubleshooting

• VPN configuration

• Network security monitoring

Server Administration

• Windows Server administration

• Active Directory and Group Policy

• File and Print Server management

• User account administration

• Backup and disaster recovery

• Cloud services (Microsoft 365, Google Workspace)

Cybersecurity

• Antivirus and endpoint protection

• Firewall management

• Data backup and recovery

• Access control and user permissions

• Email security

• Security patch management

• Cybersecurity awareness

Website & Technology Support (Preferred)

• Basic knowledge of:

• WordPress administration

• Domain and DNS management

• Web hosting (cPanel/Plesk)

• SSL certificate installation

• Website backup and restoration

• Website performance monitoring

• Cloud hosting platforms

OTA Technology Support

• Experience supporting:

• Flight Booking Systems

• GDS (Amadeus, Sabre, Galileo)

• OTA Booking Engines

• CRM Systems

• ERP Systems

• Payment Gateway Integration

• Corporate Email Systems

• Online Booking Platforms

Technical Skills

• Candidates should have proficiency in:

• Microsoft Windows

• Microsoft Office 365

• Google Workspace

• Windows Server

• Active Directory

• Microsoft Outlook

• Microsoft Teams

• Zoom/Google Meet

• Network monitoring tools

• Remote desktop software

• Basic SQL knowledge

• Basic HTML/CSS knowledge (preferred)

Knowledge Requirements

• Candidates should have sound knowledge of:

• Network Administration

• IT Infrastructure Management

• Cybersecurity Best Practices

• Data Protection and Backup

• Cloud Computing Fundamentals

• DNS and Domain Management

• Email Administration

• IT Asset Management

• IT Helpdesk Operations

• Software Licensing

• Disaster Recovery Planning

Leadership & Soft Skills

• Candidates should possess:

• Strong troubleshooting and analytical skills

• Excellent communication in Bangla and English

• Customer service orientation

• Problem-solving ability

• Time management

• Teamwork and collaboration

• Ability to work under pressure

• High attention to detail

• Professional ethics and confidentiality

• Continuous learning mindset

Preferred Industry Experience

• Preference will be given to candidates with experience in:

• Online Travel Agency (OTA)

• Travel Agency

• Airline

• Hospitality

• Hotel

• E-commerce

• Software Company

• Corporate IT Department

IT Infrastructure Management

• Install, configure, and maintain computers, laptops, printers, scanners, and network devices.

• Monitor servers, internet connectivity, and Wi-Fi performance.

• Ensure uninterrupted IT services across all departments.

• Maintain office hardware and software inventory.

Website Management

• Maintain the OTA website and booking platform.

• Monitor website performance, uptime, and security.

• Update website content, banners, and travel products when required.

• Coordinate with developers to resolve technical issues.

• Optimize website speed and user experience.

Booking System & GDS Support

• Maintain online booking engines and reservation systems.

• Support GDS platforms such as Amadeus, Sabre, Galileo, and Travelport.

• Troubleshoot ticketing and reservation system issues.

• Ensure API integrations are functioning correctly.

User Support (Help Desk)

• Provide technical support to employees.

• Resolve hardware, software, email, and printer issues.

• Install and update operating systems and business applications.

• Manage user accounts and access permissions.

Network Administration

• Configure and maintain LAN, WAN, routers, switches, and firewalls.

• Monitor network security and internet usage.

• Troubleshoot connectivity issues.

• Ensure reliable VPN access for remote users if applicable.

Cybersecurity

• Protect company systems from malware, ransomware, and cyber threats.

• Install and maintain antivirus and endpoint security solutions.

• Implement firewall and access control policies.

• Conduct regular security updates and vulnerability checks.

• Monitor suspicious login attempts and system activities.

Data Backup & Recovery

• Perform scheduled backups of company databases and files.

• Test backup restoration procedures.

• Develop disaster recovery plans.

• Ensure critical business data is protected.

Software & System Administration

• Manage CRM, ERP, HR, accounting, and booking software.

• Coordinate software upgrades and license renewals.

• Test new applications before deployment.

• Ensure software compliance and licensing.

Email & Cloud Services

• Manage business email accounts.

• Administer Microsoft 365 or Google Workspace.

• Configure email security and spam protection.

• Maintain cloud storage and collaboration tools.

API & Integration Support

• Monitor integrations with:

  • Flight booking APIs

  • Hotel APIs

  • Payment gateways

  • SMS gateways

  • Email services

  • CRM systems

• Coordinate with vendors to resolve integration issues.

IT Asset Management

• Maintain records of IT assets.

• Track warranty and maintenance schedules.

• Recommend replacement or upgrades of obsolete equipment.

• Ensure proper allocation of devices to employees.

Documentation

• Maintain IT policies and Standard Operating Procedures (SOPs).

• Document network diagrams, system configurations, and passwords (securely).

• Keep records of incidents and resolutions.

Technology Planning

• Recommend new technologies to improve operations.

• Evaluate software and hardware requirements.

• Support digital transformation initiatives.

• Assist management with IT budgeting and planning.

Compliance

• Ensure compliance with software licensing requirements.

• Implement data privacy and information security policies.

• Follow company IT governance standards.

• Support internal and external IT audits.

Staff Training

• Train employees on:

  • Cybersecurity awareness

  • Safe internet and email practices

  • Company software and booking systems

  • Basic troubleshooting

• Prepare user guides and training materials.

Key Competencies

• IT Support

• Network Administration

• System Administration

• Server Management

• Cybersecurity

• Cloud Administration

• Helpdesk Support

• Hardware Maintenance

• Software Deployment

• Website Support

• Backup & Recovery

• Technology Operations

Experience Requirements

• Minimum 4+ years of experience in IT support, systems administration, or network administration.

• Experience in an Online Travel Agency (OTA), Travel Agency, Airline, Hospitality, E-commerce, or Corporate IT environment will be preferred.

• Age minimum 30

• Experience supporting 200–2000 users in a business environment is an advantage.

• Attractive Salary Package.

• Performance-based Annual Salary Review.

• Festival Bonus.

• Mobile Bill.

• Conveyance Allowance.

• Paid Leave.

• Professional Training & Career Development Opportunities.

• Friendly and Technology-Driven Working Environment.

• Other benefits as per company policy.