Assistant Manager – Visa Processing

Job Description

Title: Assistant Manager – Visa Processing

Company Name: Holiday Haven Ventures Limited

Vacancy: 4

Age: At least 28 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

• Bachelor of Business Administration (BBA) in Business Administration, Hospitality Management

Candidates should possess one of the following qualifications:

• Bachelor's degree (BBA/BBS/BA/BSc) in:

  • Tourism & Hospitality Management

  • Travel & Tourism Management

  • International Relations

  • Public Administration

  • Law

  • Management

• MBA/Master's degree in Business Administration, Management, Tourism, or a related discipline will be considered an added advantage.

• Professional certifications in Visa Processing, Travel & Tourism, IATA, or Customer Service will be preferred.

• 4 to 6 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup

• Age At least 28 years

• Excellent interpersonal and communication skills.

• Strong decision-making and leadership abilities.

• Ability to maintain confidentiality and handle sensitive client information.

• Strong organizational and multitasking skills.

• Ability to work independently as well as lead a team.

• Proactive, responsible, and result-oriented mindset.

Required Professional Experience

The candidate should have hands-on experience in:

• Visa documentation review and verification

• Online and embassy visa application submission

• Appointment scheduling and biometric booking

• Visa interview guidance

• Passport and document handling

• Client consultation and eligibility assessment

• Embassy and visa application center coordination

• Tracking visa applications and follow-up

• Visa refusal analysis and reapplication support

• Group and corporate visa processing

• Maintaining visa records and reports

• Team supervision and workflow management

Country-Specific Visa Experience (Preferred)

Experience processing visas for one or more of the following destinations:

• Schengen Countries

• United Kingdom (UK)

• United States (USA)

• Canada

• Australia

• New Zealand

• Japan

• South Korea

• China

• Singapore

• Malaysia

• Thailand

• United Arab Emirates (UAE)

• Saudi Arabia (Umrah & Tourist)

• Turkey

Technical Skills

Candidates should have proficiency in:

• Online Visa Portals

• Embassy and Visa Application Centre (VAC) procedures

• Microsoft Office (Excel, Word, Outlook, PowerPoint)

• Google Workspace

• CRM and Visa Management Software

• Document Management Systems

• Report preparation and data management

Knowledge Requirements

The candidate should possess sound knowledge of:

• International visa regulations

• Embassy documentation requirements

• Immigration policies and procedures

• Passport and travel document standards

• Visa categories and eligibility criteria

• Travel insurance requirements

• Invitation letters and supporting documents

• Financial document verification

• Visa compliance and record keeping

• Customer service best practices

Leadership & Soft Skills

Candidates should demonstrate:

• Strong leadership and team management skills

• Excellent communication in Bangla and English

• High attention to detail and accuracy

• Strong analytical and problem-solving ability

• Time management and organizational skills

• Customer-focused approach

• Ability to manage confidential information with integrity

• Negotiation and relationship management skills

• Ability to work under pressure and meet deadlines

Preferred Industry Experience

Preference will be given to candidates with experience in:

• Online Travel Agency (OTA)

• IATA Accredited Travel Agency

• Visa Processing Center

• Tour Operator

• Airline

• Destination Management Company (DMC)

• Corporate Travel Management Company

Key Competencies

• Visa Processing Operations

• Embassy Coordination

• Document Verification

• Client Consultation

• Visa Interview Preparation

• Team Leadership

• Customer Relationship Management

• Compliance Management

• Reporting and Documentation

• Quality Assurance

• Service Delivery Management

• Supervise and manage the daily operations of the Visa Processing Department.

• Review and verify visa documents before submission.

• Process tourist, business, student, medical, work, family visit, and transit visa applications.

• Coordinate with embassies, visa application centres (VACs), and immigration authorities.

• Guide clients regarding visa documentation, interview preparation, and application procedures.

• Monitor visa application status and ensure timely follow-up.

• Handle passport collection, submission, and document management.

• Schedule biometric appointments and embassy interviews.

• Analyze visa refusals and provide reapplication support where applicable.

• Supervise and train Visa Processing Executives and Officers.

• Ensure compliance with embassy regulations and company policies.

• Maintain visa processing reports, records, and documentation.

• Handle corporate and group visa applications.

• Resolve customer complaints professionally and efficiently.

• Perform any other duties assigned by the management.

• As per company policy