Title: Assistant Manager, F&B (Service)
Company Name: Hotel Agrabad (Chattogram)
Vacancy: 01
Age: 27 to 45 years
Job Location: Chattogram
Salary: Tk. 35000 - 70000 (Monthly)
Experience:
Supervise and manage daily F&B Service operations.
Ensure excellent guest service and maintain high service standards.
Lead, guide, and monitor F&B Service staff performance.
Prepare duty rosters, assign stations, and conduct daily briefings.
Monitor restaurant, banquet, room service and other F&B outlets.
Develop and maintain relationships with corporate clients and key business accounts.
Conduct regular sales visits to corporate offices, organizations, and potential clients to generate banquet and event business.
Identify new business opportunities for conferences, meetings, weddings, corporate events and social functions.
Follow up with corporate clients and potential customers regarding banquet inquiries and proposals.
Coordinate with the Sales & Marketing team to generate and convert banquet leads.
Monitor and ensure the smooth execution of banquets, conferences, meetings, and special events.
Handle guest complaints and ensure effective service recovery.
Promote F&B products, promotions, and upselling opportunities.
Monitor cleanliness, hygiene, grooming, and safety standards.
Control breakage, wastage, and operating supplies.
Coordinate with Kitchen, Stewarding, Front Office, Sales, and other departments.
Assist in inventory and stock-taking activities.
Conduct on-the-job training and coaching for service staff.
Prepare daily operational reports and follow up on outstanding issues.
Ensure compliance with hotel policies, SOPs and departmental standards.
Assist the F&B Manager in achieving revenue, banquet sales, guest satisfaction and operational targets.