Senior Client Relationship Officer @ Visa Process Department

Job Description

Title: Senior Client Relationship Officer @ Visa Process Department

Company Name: Bongo Holiday

Vacancy: 3

Age: 22 to 50 years

Job Location: Dhaka (Azimpur, Dhanmondi, Kalabagan, Mirpur, Mohammadpur)

Salary: Tk. 20000 - 28000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Banks, Investment/Merchant Banking, Hotel, Travel Agency, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Resort, Tour Operator, Boutique/ Fashion, Travel Startup
• Freshers are also encouraged to apply.

• HSC
• Bachelor of Science (BSc)
• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Master of Arts (MA)

• 2 to 6 years
• The applicants should have experience in the following business area(s): Banks, Investment/Merchant Banking, Hotel, Travel Agency, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Resort, Tour Operator, Boutique/ Fashion, Travel Startup
• Freshers are also encouraged to apply.

• Age 22 to 50 years

Experience: Minimum 1–2 years of experience as a Visa Counselor or in a similar role.

Required Skills Excellent communication skills in both Bengali and English (spoken and written).

Strong client handling, counseling, and formal email communication skills.

Smart, confident, well-groomed, organized, presentable, and professional.

Ability to work under pressure and manage multiple tasks efficiently.

Good knowledge of visa documentation and application procedures.

Necessary training will be provided to the selected candidate.

• Handle clients professionally through Incoming Call & Outgoing Call Counselling face-to-face & meetings also phone calls, and online communication, Google ,email, Whatsapp marketing.

• Explain visa requirements, application procedures, eligibility criteria, and required documentation.

• Collect supporting documents, and maintain proper client files and records.

• Coordinate with the internal team to ensure smooth Client File & Tour Package.

• Achieve assigned monthly targets and maintain high-quality service standards.

• Provident fund,Credit card,Mobile bill,Tour allowance,Performance bonus,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

Attractive Bonous Weekly/Monthly.

Good Environment