Reservation & Ticketing officer

Job Description

Title: Reservation & Ticketing officer

Company Name: Well Reputed Company

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline
• Freshers are also encouraged to apply.

• Age 25 to 32 years
• Only Female

● Excellent communication and interpersonal skills.

● Proficiency in MS Office applications.

● Familiarity with GDS platforms (e.g., Galileo, Amadeus, Sabre) will be an advantage.

● Strong customer service orientation with the ability to handle challenging situations professionally.

● Ability to work under pressure, prioritize tasks, and meet deadlines.

● Good analytical and problem-solving skills.

● Willingness to work in shifts, including weekends and public holidays, if required.

● Handle international airline reservations and ticketing efficiently and accurately.

● Create, modify, and manage Passenger Name Records (PNRs) using Global Distribution Systems (GDS).

● Issue, reissue, revalidate, and cancel airline tickets in accordance with airline policies and procedures.

● Process ticket refunds, exchanges, fare recalculations, and other ticketing transactions.

● Provide customers with accurate fare quotations, travel information, and itinerary options.

● Respond promptly and professionally to customer inquiries via telephone, email, and other communication channels.

● Coordinate with airlines and travel partners regarding reservation, ticketing, and schedule-related matters.

● Maintain accurate booking records and ensure proper documentation of all transactions.

● Deliver exceptional customer service and comprehensive after-sales support.

● Ensure compliance with airline regulations, company policies, and industry standards.