Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Amnestar Solutions Ltd

Vacancy: 1

Age: At least 24 years

Job Location: Dhaka (Shahjalal Airport)

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency

• Bachelor/Honors

-Right to work in Bangladesh.
-Good command in spoken English.
-Proficiency in Chinese is an advantage.
-Flexibility to work on shift schedules (including overnight, weekend and public holidays).
-Experience in hospitality or service industry would be an advantage.
-Candidate with at least 1.5 year of experience in any airline industry will be considered as experienced Customer Services Officer.
-As the position you are applying for is a Safety Sensitive Role you are also required to provide the Certificate of No Criminal Record.
-Medical Fitness Certificate required to work

• At least 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency

• Age At least 24 years

Position: Customer Service Officer
Reports to: Duty Manager

Your recruitment will be under Amnestar Solutions Ltd, GSA for China Southern Airlines, Bangladesh. It operates by a team of young and energetic professionals.

Role Introduction

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above.  If you are attracted by the dynamic Airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest Airport service team at Hazrat Shahjalal International Airport, Dhaka. 

Key Responsibilities

• Be the brand representative to provide great customer experience at the Airport, China Southern Airlines station and designated pre-flight registration locations.

• Deliver a seamless Airport experience to our passengers from check-in to boarding.

• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.

• Opportunities to assist some behind-the-scene operations tasks.

• Prepare flight related documentations to ensure safe and an on-time operations.

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2