Customer Service Agent & Assistant
Job Description
Title: Customer Service Agent & Assistant
Company Name: Amnestar Solutions Ltd
Vacancy: 05
Age: 18 to 28 years
Job Location: Dhaka (Shahjalal Airport)
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA
- Freshers are also encouraged to apply.
Published: 2025-05-28
Application Deadline: 2025-06-02
Education:
- Bachelor/Honors
- HSC
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA
- Freshers are also encouraged to apply.
Skills Required: Airport Operations
Additional Requirements:
- Age 18 to 28 years
Right to work in Bangladesh.
Good command in spoken English. Proficiency in Chinese is an advantage.
Flexibility to work on shift schedules (including overnight, weekend and public holidays).
Fresh graduates are welcome, experience in hospitality or service industry would be an advantage.
Candidate with at least 2 years of experiences in any Airline industry will be considered as experienced Candidate.
As the position you are applying for is a Safety Sensitive Role you are also required to provide the Certificate of No Criminal Record.
Responsibilities & Context:
Report to: Duty Manager
Your recruitment will be under Amnestar Solutions Ltd, GSA for China Southern Airlines, Bangladesh. It operates by a team of young and energetic professionals.
Role Introduction
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above. If you are attracted by the dynamic Airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest Airport service team at Hazrat Shahjalal International Airport, Dhaka.
Key Responsibilities
Be the brand representative to provide great customer experience at the Airport, China Southern Airlines station and designated pre-flight registration locations.
Deliver a seamless Airport experience to our passengers from check-in to boarding.
Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.
Opportunities to assist some behind-the-scene operations tasks.
Prepare flight related documentations to ensure safe and an on-time operations.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National university | 8.25% |
| University of Dhaka | 1.90% |
| Southeast university | 1.48% |
| Daffodil International University (DIU) | 1.27% |
| Green University of Bangladesh | 1.16% |
| Northern University Bangladesh | 1.16% |
| Tejgaon College | 1.06% |
| Bangladesh University of Business and Technology | 1.06% |
| Dhaka College | 1.06% |
| Uttara University | 0.85% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.50% |
| 31-35 | 10.78% |
| 36-40 | 3.38% |
| 40+ | 1.48% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 51.27% |
| 20K-30K | 38.79% |
| 30K-40K | 6.98% |
| 40K-50K | 2.22% |
| 50K+ | 0.74% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 26.11% |
| 0.1 - 1 years | 12.68% |
| 1.1 - 3 years | 27.48% |
| 3.1 - 5 years | 15.96% |
| 5+ years | 17.76% |
