Customer Service Assistant & Agent

Job Description

Title: Customer Service Assistant & Agent

Company Name: Amnestar Solutions Ltd

Vacancy: 06

Age: 18 to 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA
• Freshers are also encouraged to apply.

• Bachelor/Honors
• HSC

• 1 to 4 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA
• Freshers are also encouraged to apply.

• Age 18 to 28 years

• Right to work in Bangladesh.
• Good command in spoken English. Proficiency in Chinese is an advantage.
• Flexibility to work on shift schedules (including overnight, weekend and public holidays).
• Fresh graduates are welcome, experience in hospitality or service industry would be an advantage.
• Candidate with at least 1.5 year of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Agent.
• As the position you are applying for is a Safety Sensitive Role you are also required to provide the Certificate of No Criminal Record.

Reports to: Duty Manager

Your recruitment will be under Amnestar Solutions Ltd, GSA for China Southern Airlines, Bangladesh. It operates by a team of young and energetic professionals.

Role Introduction

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above.  If you are attracted by the dynamic Airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest Airport service team at Hazrat Shahjalal International Airport, Dhaka. 

Key Responsibilities

• Be the brand representative to provide great customer experience at the Airport, China Southern Airlines station and designated pre-flight registration locations.
• Deliver a seamless Airport experience to our passengers from check-in to boarding.
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.
• Opportunities to assist some behind-the-scene operations tasks.
• Prepare flight related documentations to ensure safe and an on-time operations.