Software Support Engineer

Job Description

Title: Software Support Engineer

Company Name: BJIT Ltd.

Vacancy: --

Age: At least 20 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service

• Age At least 20 years

BJTI is Hiring

Job Position: Software Support Engineer
Experience Level: Beginner-Level (1–3 years)
Job Type: Full-Time
Location: Dhaka, Bangladesh
Workplace: From Office
Application Deadline: 31 August

Job Overview:

We are looking for a Software Support Engineer to support and maintain COMOS and AVEVA engineering applications. The candidate will troubleshoot application and system issues, work with databases and integrations, automate routine tasks, and collaborate with development, infrastructure, DBA, and client teams.

Key Responsibilities:

· Provide L2/L3 application support for COMOS and AVEVA applications.
· Troubleshoot issues related to COMOS, AVEVA E3D, and related applications.
· Analyze application errors using logs, configurations, database information, and system diagnostics.
· Write and execute SQL queries for data validation, troubleshooting, and database support.
· Work with MS SQL Server and Oracle databases and coordinate with DBA teams when required.
· Develop PowerShell, Bash, or VBScript scripts to automate support and administrative tasks.
· Manage AMS incidents, service requests, changes, and problem investigations according to agreed SLAs.
· Coordinate with Development, QA, Infrastructure, DBA, and client teams for issue resolution.
· Prepare technical documentation, troubleshooting guides, and knowledge articles.
 
Required Skills & Qualifications:

· Bachelor’s degree in engineering, Computer Science, Information Technology, or equivalent practical experience.
· 1–3 years of experience in application support, system administration, or a similar technical role.
· Exposure to engineering, plant design, or CAD applications in a support or administration capacity.
· Good knowledge of Microsoft SQL Server; Oracle knowledge is an advantage.
· Experience with PowerShell, Bash, VBScript, or similar scripting.
· Working knowledge of Windows Server administration and basic Linux command-line use, including networking fundamentals such as DNS, ports, and firewall rules.
· Good analytical and problem-solving skills.
· Familiarity with ITIL/AMS support processes and ticketing systems.
· Good written and verbal English communication skills.
 
Nice to Have:

· Experience with COMOS, AVEVA E3D, or other engineering/CAD applications.
· Experience with ServiceNow, Jira, or similar ITSM tools.
 
Key Competencies:

· Application Troubleshooting
· SQL & Database Support
· Windows/Linux
· Scripting & Automation
· Networking
· Incident Management
· Documentation
· Client Communication