Executive - IT

Job Description

Title: Executive - IT

Company Name: SEBPO

Vacancy: 03

Age: 25 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Healthcare Startup, E-commerce Startup, Advertising Technology (AdTech) Startup

• Bachelor of Science (BSc) in Computer Science
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Telecommunication
• Bachelor of Science (BSc) in Information Technology

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Healthcare Startup, E-commerce Startup, Advertising Technology (AdTech) Startup

• Age 25 to 30 years

Skills Required:

• Good understanding of networking concepts
• Strong troubleshooting and problem-solving skills.
• Business communication and end-user support skills.
• Cybersecurity.
• Good understanding of cloud solutions and Identity & Access Management systems.

Additional Requirements:

• Ability to work under pressure and meet deadlines for assigned tasks and projects.
• Ability to work in night shift including 24/7 roster-based duty.

• Provide corrective and preventive support services related to IT and cybersecurity within the defined SLA.

• Offer first & second-level support and services for all software applications and SaaS platforms.

• Deliver first and second-level support and services for the portfolio of computing devices and infrastructure, including:

                           i. Computing Devices: Desktops, Laptops, and Mobile Devices operating on MAC, Windows, Linux, Android, and other platforms.

                          ii. Office Equipment: Printers, Scanners, Projectors, Access Control Systems, etc.

                         iii. Network Equipment & Internet Connectivity: Modems, Cabling, Routers, Switches, Next Generation Firewalls, Access Points, Wi-Fi Networks, etc.

                         iv. Power: UPS, AVR, and other power-related equipment.

• Ensure support for managing endpoint security, including XDR and tools for remote workers.

• Provide support for Active Directory, identity and access management, email services, and related system.

• Assist in remediating vulnerabilities and managing patches as per reports and plans.

• Participate in periodic ISO & SOC audits and client compliance programs. Contribute to the preparation of related reports and maintain audit logs as per guidelines.

• Support IT inventory management and contribute to decision-making regarding device replacements and spare parts procurement.

• Collaborate on functional and cross-functional IT, infrastructure, cybersecurity, and business projects as required.

• Maintain internal knowledge documents and actively participate in knowledge-sharing sessions with colleagues and peers.

• Maintain and continuously improve SLA-based IT support service excellence, ensuring timely response, resolution, communication, and customer satisfaction.