Team Leader (Telesales)

Job Description

Title: Team Leader (Telesales)

Company Name: LA`AM Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (Pallabi)

Salary: Tk. 18000 - 22000 (Monthly)

Experience: --

Published: 2026-04-19

Application Deadline: 2026-05-19

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

We are seeking a dynamic and experienced Team Leader to oversee our call center operations. The ideal candidate will lead a team of customer service representatives, ensuring high-quality service, achieving performance targets, and maintaining excellent customer satisfaction levels.

Key Responsibilities:

• Supervise, motivate, and manage a team of call center agents.

• Monitor team performance and provide feedback, coaching, and training as needed.

• Ensure adherence to company policies, call scripts, and service standards.

• Analyze performance metrics and prepare regular reports for management.

• Handle escalated customer complaints and resolve complex issues efficiently.

• Assist in recruitment and onboarding of new call center staff.

• Collaborate with other departments to streamline processes and improve service quality.

• Promote and sell courses via inbound and outbound calls.

• Meet daily, weekly, and monthly sales targets.

• Build and maintain strong customer relationships to encourage repeat business.

• Maintain and update customer data in our CRM/database.

Additional Requirements:

• Strong communication and interpersonal skills

• Ability to work effectively in a team environment

• Proactive attitude and willingness to learn

• Performance bonus,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

*Performance based incentive bonus or KPI Bonus.