Call Centre Executive (Telesales)

Job Description

Title: Call Centre Executive (Telesales)

Company Name: LA`AM Ltd.

Vacancy: --

Age: At least 18 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 16000 - 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Higher Secondary
• Diploma

• At least 1 year
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Age At least 18 years
• Only Male

• Previous Call Center/Customer Service experience is preferrable

Job Context:

We are looking for a proactive and results-driven “Call Centre Executive” to join our energetic team. The selected candidate will be responsible for handling customer inquiries, managing online sales operations, and converting leads into sales while maintaining excellent customer service standards.

Salary:

• Monthly Fixed Salary BDT. 16,000/-

• Additional Target Based Incentive upto BDT. 7,000/-

Shifts:

• Morning Shift (9 am to 6 pm)

• Evening Shift (1 pm to 10 pm)

Job Responsibilities

• Handle inbound and outbound calls professionally

• Manage customer communication through phone, chat, and social media

• Respond to online leads and convert inquiries into successful sales

• Meet and exceed daily online sales targets

• Collaborate with Sales & Operations teams to ensure smooth order processing

• Provide solutions to customer issues with patience and professionalism

• Receive customer complaints, record them in the system, and ensure proper resolution

• Maintain a high standard of call quality as per organizational requirements

• Conduct proactive customer outreach

• Maintain a professional, courteous, and customer-first attitude

• Take responsibility for achieving individual and team targets

• Suggest improvements in sales and customer service processes

• Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2