Sr. Executive/ Executive (IT Support)
Job Description
Title: Sr. Executive/ Executive (IT Support)
Company Name: ALESHA MART LIMITED
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred.
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
∎ Workplace: Work at office (Banani)
∎ Employment Status: Full-time (Permanent)
Job Responsibilities:
∎ Manage system enhancements to the WebSphere platform and supporting e-commerce systems
∎ Build, maintain state-of-the-art IT operations for digital/ecommerce business
∎ Build operations team as highly data-driven giving apt quantification for each ticket and business case handling
∎ Develop, manage, measure, monitor and report on key operation service-level metrics, KPIs
∎ Develop and maintain a scalable organization with a well-documented roadmap, goals and objectives
∎ Responsible for IT operation processes to facilitate, enable IT & business team to deliver a high quality of service
∎ Representing IT operations, work collaboratively with the other departments providing IT operations services as well as enabling them with technology thought leadership.
∎ Build relationships with business partners to ensure IT ops and productivity goals are understood and exceeded
∎ Provide executive reporting, real-time updates to reporting manager
∎ Maintain customer satisfaction (internal and external) while engaging day to day operations
∎ Strive for customer centricity excellence
∎ Prepare budgets and team objectives
∎ Perform trend analysis including competitors, and develop action plans for improving service timeliness, maintaining compliance & audit friendly and reducing costs.
∎ Stay abreast of trends in IT operations support, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on IT services.
Additional Requirements:
∎ Age at most 32 years
∎ Both males and females are allowed to apply
∎ 3 + years in IT or related field with managerial or supervisory experience in e-commerce industry.
∎ Skills:
∎ Must have knowledge about laravel.
∎ Demonstrated experience managing IT/e-commerce platforms, projects and team
∎ Strong technical knowledge of eCommerce, enterprise applications, and operating systems, network and mobile POS.
∎ Subject matter expert in planning, developing and implementing IT infrastructure, technology/network scalability management, security procedures and disaster recovery protocols.
∎ Detailed knowledge of various server operating systems, domain architecture, desktop & mobile engineering and store systems back-office.
∎ In-depth hands on experience with enterprise firewalls, online & store systems, inventory & merchandise monitoring, audit and logging applications, state-of-the-art monitoring tools
∎ Strong technical knowledge in providing 24/7 support, including a global remote user base
∎ Working knowledge of IT, Security, end to end ecommerce technologies and operations.
∎ Strong analysis capabilities and skills in structured problem solving.
∎ Strong program and service delivery skills.
∎ Deep sense of urgency and ability to identify and achieve quick wins.
∎ Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI s and metrics and drive towards operational maturity.
∎ Great communications and collaboration skills.
∎ Experience in IT Operations
∎ Leadership experience
∎ Required knowledge of Cloud Technologies
∎ Customer advocate and relentless passion to solve issues quickly.
∎ Experience in introducing metrics and data as a basis for operational analysis and decision-making
∎ Experience in significantly and provable increasing maturity levels for IT and engineering operations processes.
∎ Experience in working with distributed teams and processes and driving them towards high levels of operational excellence.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
Application Deadline: 16 Oct 2020
Company Information:
∎ 17 Sep 2020
∎ ALESHA MART LIMITED
∎ Address : Rupsha Tower, Flat-10/B, Plot-07, Road-17, Banani C/A, Dhaka-1213
∎ Web : www.aleshagroup.com
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 16th Oct 2020
More jobs of ALESHA MART LIMITED
Executive/ Sr. Executive - Operations
Delivery Man
Sr. Executive/ Executive (Merchant Acquisition/Business Development)
Similar Jobs
Oracle Apex Developer (Programmer)
Software Developer
Junior Developer
MEAN Stack Developer
Team Leader, MERN Full Stack Development Team
Manager - SEO
IT Executive
Data Artist (Associate) (Morning & Afternoon Shift)
Full Stack Javascript/Typescript / React/ Next.js / Node Developer
.NET Developer
Asst. Executive/Executive (IT)
Senior Java Application Developer
Senior WordPress, Shopify Expert
Digital Marketing & SEO Expert (Content Writer)
Executive SCM
IT Officer
Software Engineer (.NET)
Deputy Manager (Technology & Regulations)
Executive, IT
Data Security Analyst
MERN Stack Development Trainer (Part Time / Full time)
IT Security Specialist
SEO & Digital Marketing Specialist
Database Administrator
Web Application Developer
Machine Learning Engineer
Developer
SQA Engineer
Full Stack Software Engineer (Mid-Senior Level)
Embedded System Engineer (I)
Flutter Developer
Frontend Developer
Full Stack Web Developer
Executive/Sr. Executive - IT Department
Manager, Technical Services Division
Oracle EBS Developer
Hardware & Network Support Engineer
React Developer
ICT Assistant
Senior ICT Assistant
Facebook Group