Sr. Call Center Executive/ Call Center Executive

Job Description

Title: Sr. Call Center Executive/ Call Center Executive

Company Name: A Reputed Private Commercial Bank

Vacancy: --

Age: 24 to 32 years

Location: Dhaka

Salary: Tk. 24000 - 27000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Banks, Call Center
∎ Freshers are also encouraged to apply.

Published: 23 Mar 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 24 to 32 years
∎ Job will be contractual under third party payroll.
∎ He/she should be innovative, creative and should have the ability to take challenges.
∎ Must have good verbal and written communication skill in English and Bengali.
∎ Computer skill: Must have the basic knowledge of Computer, especially, MS Word, MS Excel, MS Power Point and other software packages.
∎ Analytical Skill. Team player.
∎
∎ Job will be contractual under third party payroll.
∎ He/she should be innovative, creative and should have the ability to take challenges.
∎ Must have good verbal and written communication skill in English and Bengali.
∎ Computer skill: Must have the basic knowledge of Computer, especially, MS Word, MS Excel, MS Power Point and other software packages.
∎ Analytical Skill. Team player.

Responsibilities & Context:
∎ Identify customer’s needs, clarify of information, address issues and provide/escalate solutions.
∎ Follow up customer calls where necessary.
∎ Processing forms, orders & applications requested by the customer·
∎ Answer calls, make calls where needed & response to customer’s email.
∎ Respond efficiently & accurately to callers, explain possible solutions & ensure that customer feel supported & build long lasting relationships with customers.
∎ Assist to consumer banking business through sales lead generation.
∎ A Reputed Private Commercial Bank is looking for dynamic and self-driven candidate with strong quantitative aptitude.
∎ Key responsibilities need to described by using following dimension.
∎
∎ Identify customer’s needs, clarify of information, address issues and provide/escalate solutions.
∎ Follow up customer calls where necessary.
∎ Processing forms, orders & applications requested by the customer·
∎ Answer calls, make calls where needed & response to customer’s email.
∎ Respond efficiently & accurately to callers, explain possible solutions & ensure that customer feel supported & build long lasting relationships with customers.
∎ Assist to consumer banking business through sales lead generation.

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly 2 holidays.
∎ Festival Bonus: 2
∎ Weekly 2 holidays.
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Dhaka

Company Information:
∎ A Reputed Private Commercial Bank

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Apr 2025

Category: Bank/Non-Bank Fin. Institution