Senior ICT Officer - Helpdesk Support under Information and Communication Technology

Job Description

Title: Senior ICT Officer - Helpdesk Support under Information and Communication Technology

Company Name: CARE Bangladesh

Vacancy: 1

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor's in computer science / Diploma in Engineering.

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ This Position is open only for female candidates
∎ Location: Based at CARE Bangladesh Dhaka Office
∎ Duration: The duration of the Contract will be for two years
∎ CARE is one of the world`s leading international humanitarian and development organizations, committed to helping people in poor communities improve their lives and alleviate poverty. Founded in 1945, CARE is working over 100 countries to fight global poverty and marginalization. CARE has been active in Bangladesh since 1949 and is one of the largest programs in CARE confederation. Women and girls are at the core of all CARE programs because they represent half of the marginalized group and it is not possible to overcome poverty until all people have equal rights and opportunities. CARE Bangladesh works to implement programs with long-term impacts that result in sustainable changes for the extreme poor and marginalized communities.
∎ The Senior ICT Officer - Helpdesk Support is responsible for the smooth daily operation of the CARE Bangladesh ICT Helpdesk. The Senior ICT Officer - Helpdesk Support assists the Manager-HD Operations in ensuring ICT support to the CBDO and FOs within the country. All ICT equipment, Software, Pool equipment, and Hardware support to the mission offices from the ICT Helpdesk. Her/His responsibilities will be determining & and resolving HD calls and implementing ICT infrastructure, managing Hardware Support, Managing Network security Measures, User Hardware, and software Inventory Management, and overseeing the compliance of ICT Policies and procedures. Staff Capacity building and supervision, facilitating programming approach and technical support. Manage the ICT Helpdesk, Pool System, Vendor management, etc. Quality ensures of purchased all types of hardware and equipment. She/He will coordinate all ICT support services to users at CBDO as well as RO/FOs. She/He will maintain detailed records of all support calls and prepare monthly reports for Manager-HD Operations or management. She/He is responsible for easy accessibility of the ICT Helpdesk for all users. She/He will coordinate with FO ICT support officers for the smooth operation of the regional ICT support. She/He will maintain liaison with vendors and service providers and follow-up/co-ordinate repair maintenance activities. She/He will provide ICT support and remote support to users both during and after office hours. She/He will make routine maintenance visits to the regional/field offices as and when required. This position requires an intimate knowledge of computer fundamentals, software operations, and hardware maintenance well as the administrative policies and procedures of CARE Bangladesh

Additional Requirements:
∎ 5 years working experience including 3 years in Helpdesk operation.
∎ MCP, CompTIA A+ certification, Microsoft (MCSE), or MCSA /MCDST will be considered an added advantage.
∎ Sound knowledge of technical, networking, and hardware maintenance is essential.
∎ The ability to logically analyze and clearly document problems and decide on the best course of action.
∎ The ability to explain complex technical issues in language suitable for staff who may not have much computer experience.
∎ Good speaking and writing skill both in English and Bangla.

Job Source: Online Job Posting.

Application Deadline: 6 Dec 2023

Company Information:
∎ 29 Nov 2023
∎ CARE Bangladesh

Category: IT/Telecommunication


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