Quality Analysis Officer

Job Description

Title: Quality Analysis Officer

Company Name: Arbit Creative Hub

Vacancy: --

Age: At least 22 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Advertising Agency

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Advertising Agency

• Age At least 22 years

• Strong analytical and observational skills.
• Excellent communication in Bangla and English (spoken and written).
• Proficiency in Microsoft Excel, Google Sheets, and basic reporting tools.
• Familiarity with CRM systems and telesales metrics.
• Strong reporting and documentation skills.
• Ability to multitask and work under pressure.

Arbit Creative Hub is looking for a proactive and detail-oriented QA Officer to join our Telesales Department, which handles inbound/outbound calls, Meta leads, and social media message responses. The QA Officer will be responsible for monitoring agent performance, ensuring quality standards, and generating performance and sales-related reports for management.

Job Responsibilities:

• Monitor and evaluate inbound and outbound telesales calls, CRM, Meta leads, and social media message interactions to ensure quality standards and script adherence.
• Provide regular feedback and coaching to telesales agents for performance improvement.
• Analyze agent behavior, customer experience, and call handling to identify training needs and performance gaps.
• Prepare and submit daily, weekly, and monthly performance reports of telesales agents to management.
• Maintain and report telesales team’s total sales, collection, and due status on a daily, weekly, and monthly basis.
• Create and maintain QA scorecards, call audit templates, and performance tracking dashboards.
• Collaborate with team leads to implement improvements based on QA findings.
• Ensure compliance with organizational policies and telemarketing guidelines.
• Conduct root cause analysis of underperformance and suggest corrective actions.
• Provide personalized training session to the agents.

• Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2