Quality Analysis Officer
Job Description
Title: Quality Analysis Officer
Company Name: Arbit Creative Hub
Vacancy: --
Age: At least 22 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): Advertising Agency
Published: 2025-10-27
Application Deadline: 2025-11-26
Education:
- Bachelor/Honors
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): Advertising Agency
Skills Required: Client Service,Leadership and Good Communication skill.,Leadership and teamwork,Project Management,Quality Control Audit/ Inspect,Team management
Additional Requirements:
- Age At least 22 years
- Strong analytical and observational skills.
- Excellent communication in Bangla and English (spoken and written).
- Proficiency in Microsoft Excel, Google Sheets, and basic reporting tools.
- Familiarity with CRM systems and telesales metrics.
- Strong reporting and documentation skills.
- Ability to multitask and work under pressure.
Responsibilities & Context:
Arbit Creative Hub is looking for a proactive and detail-oriented QA Officer to join our Telesales Department, which handles inbound/outbound calls, Meta leads, and social media message responses. The QA Officer will be responsible for monitoring agent performance, ensuring quality standards, and generating performance and sales-related reports for management.
Job Responsibilities:
Monitor and evaluate inbound and outbound telesales calls, CRM, Meta leads, and social media message interactions to ensure quality standards and script adherence.
Provide regular feedback and coaching to telesales agents for performance improvement.
Analyze agent behavior, customer experience, and call handling to identify training needs and performance gaps.
Prepare and submit daily, weekly, and monthly performance reports of telesales agents to management.
Maintain and report telesales team’s total sales, collection, and due status on a daily, weekly, and monthly basis.
Create and maintain QA scorecards, call audit templates, and performance tracking dashboards.
Collaborate with team leads to implement improvements based on QA findings.
Ensure compliance with organizational policies and telemarketing guidelines.
Conduct root cause analysis of underperformance and suggest corrective actions.
Provide personalized training session to the agents.
Job Other Benifits:
- Mobile bill,T/A
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.56% |
| 2.06% | |
| North South University | 2.06% |
| University of Dhaka | 2.06% |
| Daffodil International University (DIU) | 1.72% |
| Tejgaon College | 1.72% |
| World University of Bangladesh | 1.37% |
| Jahangirnagar University | 1.37% |
| Southeast University | 1.37% |
| Green University of Bangladesh | 1.37% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 68.73% |
| 31-35 | 20.96% |
| 36-40 | 4.81% |
| 40+ | 4.12% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 14.48% |
| 20K-30K | 75.17% |
| 30K-40K | 5.17% |
| 40K-50K | 1.72% |
| 50K+ | 3.45% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 20.62% |
| 0.1 - 1 years | 1.37% |
| 1.1 - 3 years | 17.53% |
| 3.1 - 5 years | 23.71% |
| 5+ years | 36.77% |
