Senior Executive / Executive (Customer Service & Customer Care)

Job Description

Title: Senior Executive / Executive (Customer Service & Customer Care)

Company Name: multibrand WORKSHOP ltd.

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka (Tejgaon)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Automobile

• Masters

• At least 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Automobile

• Age 25 to 35 years

• Bangla typing speed: Minimum 20 WPM

• English typing speed: Minimum 35 WPM

• Ensure excellent customer service and maintain a high level of customer satisfaction.

• Receive, analyze, and resolve customer complaints, inquiries, and feedback promptly and professionally.

• Coordinate effectively among customers, service advisors, technicians, and other departments.

• Manage Customer Relationship Management (CRM) activities and maintain customer records accurately.

• Prepare daily, weekly, and monthly operational and customer service reports.

• Maintain professional communication with customers through phone calls, emails, and other communication channels.

• Utilize AI-powered productivity tools to improve operational efficiency and service quality.

• Follow company policies, Standard Operating Procedures (SOPs), and service standards.

• Contribute to continuous improvement initiatives for customer satisfaction and operational excellence.

• Provident fund,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Career advancement opportunities.

• Professional training and skill development.

• Modern, technology-driven, and professional working environment.

• Other benefits as per company policy.