Executive - Call Center / Information Desk

Job Description

Title: Executive - Call Center / Information Desk

Company Name: Universal Medical College & Hospital Ltd. (Ex Aysha Memorial Specialised Hospital Pvt. Ltd.)

Vacancy: 04

Age: At most 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Call Center, Diagnostic Centre
• Freshers are also encouraged to apply.

• Age At most 35 years

The aims of Universal Medical College & Hospital is to ensure quality medical service for all patients, in a respectful, safe and compassionate environment. To achieve the goals UMCH follows all health and safety requirements. We are looking for skilled, professional & well experienced Executive- Call Center / Information Desk.

• Greet over phone and welcome patients, visitors, and guest in a warm and professional manner.

• Receive all incoming letters, parcel and ensure daily PABX services.

• Control telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• To provide accurate information about doctors, sitting time, departments, location of services provided etc.

• Answering telephone calls and conversation politely.

• Coordinating patients with admission procedures.

• Dealing with all requests in an efficient and courteous manner.

• Scheduling appointments for patients.

• Making sure that the appointments system runs smoothly.

• Accurately collecting information and personal details about patients.

• Detailed job responsibility will be given at the time of joining.