Customer Relation Officer (CRO)

Job Description

Title: Customer Relation Officer (CRO)

Company Name: YAMAGATA DHAKA FRIENDSHIP HOSPITAL

Vacancy: 1

Age: 22 to 45 years

Job Location: Dhaka (Banasree)

Salary: Negotiable

Experience:

• At least 7 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare Startup

• Bachelor/Honors

• Bachelor's Degree in Business Administration, Management, Marketing, Hospitality Management, Public Relations, or any related discipline from a recognized university.

• At least 7 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare Startup

• Age 22 to 45 years

• Age: Not more than 45 years (Age may be relaxed for exceptionally qualified and experienced candidates).

• Excellent communication skills in both Bangla and English.

• Strong interpersonal, problem-solving, and conflict-resolution skills.

• Smart, well-groomed, and professional appearance.

• Proficient in MS Office (Word, Excel, PowerPoint), email communication, and internet applications.

• Must have practical working knowledge of Hospital ERP (Hospital Management Information System - HMIS). Candidates without ERP experience will not be considered.

• Ability to prepare reports and maintain customer service records using ERP software.

• Ability to work under pressure in a fast-paced healthcare environment.

• Positive attitude, patience, and excellent customer handling skills.

Experience

• Minimum 7 (Seven) years of experience in Customer Service, Customer Relations, Front Office, or a similar role.

• Experience in a hospital, healthcare organization, or diagnostic center will be given preference.

Job Context

Yamagata Dhaka Friendship Hospital is a modern multi-specialty healthcare institution dedicated to providing quality healthcare services with excellence and compassion. We are seeking a smart, dynamic, and experienced Customer Relation Officer (CRO) to ensure exceptional patient experience and maintain high standards of customer service throughout the hospital.

Job Location: Meradia Bazar, Yamagata Mor, Banasree, Dhaka, Bangladesh

Job Responsibilities

• Welcome patients, visitors, and attendants and ensure a positive patient experience.

• Assist patients with registration, appointments, admissions, discharges, and hospital service inquiries.

• Handle patient complaints, feedback, and service recovery professionally and promptly.

• Coordinate with doctors, nurses, reception, billing, and other departments to resolve patient concerns.

• Monitor patient satisfaction and follow up on service quality.

• Guide patients regarding hospital facilities, policies, and procedures.

• Maintain records of customer complaints, suggestions, and resolutions.

• Prepare daily, weekly, and monthly customer service reports.

• Ensure compliance with hospital customer service standards and policies.

• Perform any other duties assigned by the management including renewing regulation affairs.

• Two Festival Bonuses.

• Leave facilities as per hospital policy.

• Professional working environment.

• Training and career development opportunities.

• Other benefits as per hospital policy.