Receptionist

Job Description

Title: Receptionist

Company Name: YAMAGATA DHAKA FRIENDSHIP HOSPITAL

Vacancy: 4

Age: 22 to 30 years

Job Location: Dhaka (Banasree)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare Startup

• Bachelor/Honors

• Bachelor`s Degree in any discipline from a recognized university.

• Candidates with educational backgrounds in Business Administration, Hospitality Management, or related fields will receive preference.

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Healthcare Startup

• Age 22 to 30 years

• Age: 22–30 years (may be relaxed for highly experienced candidates).

• Excellent communication skills in both Bangla and English.

• Good computer proficiency (MS Office, Email, Internet).

• Knowledge of Hospital ERP software will be an added advantage.

• Smart, well-groomed, pleasant personality with a professional attitude.

• Strong interpersonal and customer service skills.

• Ability to work under pressure in a fast-paced healthcare environment.

• Willingness to work on rotational shifts, including weekends and public holidays.

Experience

• Minimum 2 (Two) years of experience in Reception, Front Desk, Customer Service, or a similar position.

• Experience in a hospital, clinic, or diagnostic center will be given preference.

Job Context

Yamagata Dhaka Friendship Hospital is a modern multi-specialty healthcare institution committed to delivering quality healthcare services with compassion and professionalism. We are looking for experienced, smart, and customer-focused individuals to join our Front Office team as Receptionists.

Job Location: Meradia Bazar, Yamagata Mor, Banasree, Dhaka, Bangladesh

Job Responsibilities

• Welcome and assist patients, visitors, and attendants in a professional and courteous manner.

• Register patients and maintain accurate patient records using the Hospital Management System (ERP).

• Schedule patient appointments and coordinate with consultants and hospital departments.

• Receive, transfer, and manage incoming calls through the IP Telephone System.

• Provide accurate information regarding hospital services, doctors` schedules, departments, and visiting hours.

• Handle patient queries, complaints, and feedback with patience and professionalism.

• Maintain front desk registers, documentation, and daily reports.

• Ensure the reception area is clean, organized, and presentable at all times.

• Coordinate with all departments to ensure smooth patient flow and quality customer service.

• Perform any other duties assigned by the hospital management.

• Two Festival Bonuses.

• Leave facilities as per hospital policy.

• Professional and friendly working environment.

• Training and career development opportunities.

• Other benefits as per hospital policy.