QA Officer-Telesales
Job Description
Title: QA Officer-Telesales
Company Name: Arbit Creative Hub
Vacancy: 02
Age: At least 22 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Advertising Agency
Published: 2025-08-06
Application Deadline: 2025-08-16
Education:
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Advertising Agency
Skills Required: Customer Support/ Client Service,Leadership and Good Communication skill.,Leadership and teamwork,Project Management,Quality Assurance/ Quality Control,Quality Control/ Inspect,Team management
Additional Requirements:
- Age At least 22 years
- Strong analytical and observational skills.
- Excellent communication in Bangla and English (spoken and written).
- Proficiency in Microsoft Excel, Google Sheets, and basic reporting tools.
- Familiarity with CRM systems and telesales metrics.
- Strong reporting and documentation skills.
- Ability to multitask and work under pressure.
Responsibilities & Context:
Arbit Creative Hub is looking for a proactive and detail-oriented QA Officer to join our Telesales Department, which handles inbound/outbound calls, Meta leads, and social media message responses. The QA Officer will be responsible for monitoring agent performance, ensuring quality standards, and generating performance and sales-related reports for management.
Job Responsibilities:
- Monitor and evaluate inbound and outbound telesales calls, Meta leads, and social media message interactions to ensure quality standards and script adherence.
- Provide regular feedback and coaching to telesales agents for performance improvement.
- Analyze agent behavior, customer experience, and call handling to identify training needs and performance gaps.
- Prepare and submit daily, weekly, and monthly performance reports of telesales agents to management.
- Maintain and report telesales team’s total sales, collection, and due status on a daily, weekly, and monthly basis.
- Create and maintain QA scorecards, call audit templates, and performance tracking dashboards.
- Collaborate with team leads to implement improvements based on QA findings.
- Ensure compliance with organizational policies and telemarketing guidelines.
- Conduct root cause analysis of underperformance and suggest corrective actions.
Job Other Benifits:
- Mobile bill,T/A
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
