Public Relation Officer (Customer Service)

Job Description

Title: Public Relation Officer (Customer Service)

Company Name: Varosha Healthcare Ltd. & Varosha Specialized Hospital.

Vacancy: 1

Age: 30 to 40 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 3 to 5 years

• Bachelor/Honors
• Masters

• Graduate/Masters or Equivalent.

• 3 to 5 years

• Age 30 to 40 years
• Only Male

• Strong oral and written communication skill in English.
• Good computer knowledge in MS office, power point, mail, internet etc.
• Experience: At least 3-5 Years relevant experience is highly required in renowned Diagnostic, Hospital, Medical College or Pharmaceuticals.

Receive patients and visitors warmly and provide necessary information regarding diagnostic & healthcare services.

• Handle inbound and outbound calls (appointment booking, test inquiries, report delivery, and service feedback).
• Guide patients for registration, billing, and service procedures.
• Ensure proper record-keeping of patient details, bookings, and complaints using software/CRM tools.
• Provide accurate information about diagnostic tests, doctors’ schedules, and packages.
• Manage patient complaints and escalate issues to management when necessary.
• Maintain service standards aligned with customer care practices (SOP-based, target-driven, polite communication).
• Coordinate with laboratory, accounts, and medical staff for smooth service delivery.
• Follow up with patients regarding reports, follow-up visits, or service quality feedback.
• Work in rotational shifts (morning/evening/night) as per Healthcare center requirements.
• Dealing with consultants usually any issues.

As per Company policy.