Job Description
Title: Operation & Customer Care (Team Lead)
Company Name: DG Infotech Limited
Vacancy: 1
Age: 25 to 35 years
Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
∎ 4 to 6 years
∎ The applicants should have experience in the following business area(s):Pharmaceutical/Medicine Companies
Published: 10 Apr 2025
Education:
∎ Bachelor of Science (BSc), Diploma in Health Technology and Services in Pharmacy, Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Strong customer orientation and attention to detail.
∎ Flexible to work extended hours if required.
∎ Positive attitude with a continuous improvement mindset.
∎ Other Requirements:
∎ Strong customer orientation and attention to detail.
∎ Flexible to work extended hours if required.
∎ Positive attitude with a continuous improvement mindset.
Responsibilities & Context:
∎ Lead and manage a team of customer care representatives.
∎ Monitor team performance and provide regular feedback and coaching.
∎ Allocate tasks, set daily priorities, and ensure timely resolution of customer issues.
∎ Conduct team meetings and training sessions to enhance skills and product knowledge.
∎ Customer Care Operations:
∎ Handle escalated customer inquiries and complaints regarding product orders, delivery, pricing, and availability.
∎ Ensure accurate communication of pharmaceutical product with pharmacies.
∎ Oversee order processing, track delivery movement, and ensure timely delivery.
∎ Maintain customer records and prepare regular performance and service quality reports.
∎ Coordinate with internal departments (Sales, Product development, Quality Assurance and compliance) to resolve issues.
∎ Quality Assurance & Compliance:
∎ Ensure compliance with pharmaceutical regulations and internal service standards.
∎ Maintain data accuracy and confidentiality in all customer interactions.Support and manage product recalls, returns, and complaint investigations.
∎ Process Improvement:
∎ Identify service gaps and recommend process improvements.
∎ Implement strategies to enhance customer satisfaction and service efficiency.
∎ Contribute to the development of customer service protocols and SOPs.
∎ Key Responsibilities:
∎ Team Leadership & Supervision:
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Gulshan)
Company Information:
∎ DG Infotech Limited
∎ Rangs FC Enclave, Level-4, Plot-6/A, Road-32, Gulshan Avenue
∎ Identity Solutions (MRP, E-passports, Birth Registration, Security Clearance Certificates, Smart Cards etc.), Mobile e-Payment Platforms & Payment Services, Financial Business Solutions based @ Artificial Intelligence, Smart Card with biometric and high-end security features, IT Infrastructure Development and management, Data center Installation.
Address::
∎ Rangs FC Enclave, Level-4, Plot-6/A, Road-32, Gulshan Avenue
∎ Identity Solutions (MRP, E-passports, Birth Registration, Security Clearance Certificates, Smart Cards etc.), Mobile e-Payment Platforms & Payment Services, Financial Business Solutions based @ Artificial Intelligence, Smart Card with biometric and high-end security features, IT Infrastructure Development and management, Data center Installation.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 May 2025
Category: IT/Telecommunication
