Officer, IT and Support
Job Description
Title: Officer, IT and Support
Company Name: PMASPIRE LIMITED
Vacancy: 1
Age: At least 30 years
Job Location: Dhaka
Salary: Tk. 30000 - 40000 (Monthly)
Experience:
- 4 to 8 years
- The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service, Development Agency, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
Published: 2025-12-01
Application Deadline: 2025-12-30
Education:
- Bachelor/Honors
Requirements:
- 4 to 8 years
- The applicants should have experience in the following business area(s): Training Institutes, Software Company, IT Enabled Service, Development Agency, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
Skills Required: Customer Service,IT Support Service,IT Support Service and Network engineering.,Technical SEO,Technical Support Engineer,Technical Support IT
Additional Requirements:
- Age At least 30 years
English speaking skill.
Remote employment management tool etc
Computer maintenance
Responsibilities & Context:
Handle daily customer queries through email, chat, and ticketing systems in line with company policy.
Ensure timely resolution and escalation of technical or complex issues to relevant departments.
Maintain records of customer feedback, recurring issues, and prepare monthly support reports.
Transfer qualified leads to Sales or relevant departments
Provide IT assistance to onsite and remote employees for software installation, troubleshooting, and account setup.
Manage employee IT onboarding and offboarding processes ensuring data security and access control.
Conduct regular IT compliance checks (password policy, device security, data privacy).
Maintain IT asset inventory and update compliance documentation (NDA, access form, workstation verification).
Coordinate with IT vendors and support teams for software updates and system maintenance.
Update website and portals with approved content, event details, and product information.
Monitor website uptime, link accuracy, and form submissions.
Coordinate with the marketing and design team for landing page optimization and technical corrections.
Maintain SEO and basic content compliance standards.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
