Officer, Information Services Department

Job Description

Title: Officer, Information Services Department

Company Name: Crystal International Group Limited (HK)

Vacancy: 1

Age: Na

Job Location: Gazipur

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Multinational Companies, Garments, Textile

• Diploma in Computer

• 3 to 5 years
• The applicants should have experience in the following business area(s): Multinational Companies, Garments, Textile

1. Hardware & IT Infrastructure Support

   • Provide day-to-day technical support for desktops, laptops, printers, scanners, and other IT hardware.

   • Perform installation, configuration, and troubleshooting of hardware devices.

   • Maintain an inventory of IT assets and ensure proper tagging, usage, and lifecycle management.

2. Network & System Support

   • Assist in maintaining LAN/WAN connectivity and ensure uninterrupted internet and network access.

   • Support users with email configuration, VPN, and system access issues.

   • Monitor and escalate network/server downtime to senior IT/ISD team.

3. User Support & Troubleshooting

   • Respond to user requests, incidents, and service tickets in a timely manner.

   • Provide first-level support for software/hardware-related issues.

   • Educate users on safe IT practices and provide guidance for efficient use of hardware systems.

4. Maintenance & Upgrades

   • Perform routine preventive maintenance on IT equipment.

   • Assist in upgrading or replacing faulty hardware components.

   • Ensure timely OS updates, antivirus installations, and patch management.

5. Compliance & Documentation

   • Ensure IT policies and data security protocols are followed at all times.

   • Document support activities, issue resolutions, and hardware movement records.

   • Support IT audits by preparing required hardware-related reports.

6. Collaboration & Support

   • Work closely with the ISD/IT team to ensure smooth business operations.

   • Support implementation of new IT systems and hardware rollouts.

   • Escalate critical issues to senior IT officers and vendors when necessary.