Officer - Front Office

Job Description

Title: Officer - Front Office

Company Name: r-pac Bangladesh

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-04-02

Application Deadline: 2026-04-11

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

The Front Desk Officer is responsible for managing front office operations at the Head Office, ensuring professional supervising of visitors, communication and administrative coordination. The role also supports logistics, procurement, HR and general administrative functions to ensure smooth day-to-day operations.

Key Responsibilities:

1. Visitor & Guest Management

• Greet and assist visitors, guests, expatriates, vendors, and clients with professionalism, creating a positive first impression of the organization.

• Support vendor guests with checks, Tax-VAT, and financial documentation.

• Coordinate with Finance and Supply Chain departments and facilitate vendor communication.

• Work with front office security to ensure visitor safety and proper entry-exit procedures, including issuing and collecting visitor cards.

• Ensure food and refreshments for external and expatriate guests.

• Maintain hospitality standards during guest visits.  

2. Communication & Telephone Handling

• Answer incoming calls professionally and deliver messages accurately when required.

• Connect internal staff with external organizations and support official telephone communication.

• Coordinate telephone billing matters, including collection of BTCL (TNT landline) bills and timely submission to the Finance & Accounts Department. 

3. Mail, Courier & Dispatch Management

• Register and record all incoming and outgoing letters, posts, and courier dispatches.

• Maintain proper documentation and records for future reference.

• Coordinate international courier services with the Supply Chain Department.

• Liaise with r-pac factories’ Dispatch and Admin departments.

• Ensure smooth delivery and document flow from the Head Office when required.

4. Inventory, Goods & Asset Control

• Maintain accurate Goods-In and Goods-Out records and track all received and issued items.

• Ensure proper accountability of office materials and stationery.

• Monitor stationery and facility items and raise purchase requests with prior approval.

• Prevent stock shortages and maintain monthly stock reports.

• Track fixed and consumable stationery and submit reports to management/admin as required.

5. Employee Support & Coordination

• Provide basic stationery to new employees upon joining.

• Verify and collect issued items from exiting employees and maintain clearance records.

• Track Head Office staff birthdays and arrange gifts as per standard procedure.

• Coordinate with other units to ensure timely distribution of gifts.

• Ensure pantry support for daily operations.

• Coordinate with cleaning team for front office and pantry areas.

• Coordinate office lunch arrangements.

6. Meeting & Office Arrangement

• Arrange meeting rooms and confirm bookings with the concerned departments.

• Ensure meeting rooms are properly prepared prior to meetings.

• Arrange refreshments (e.g., milk tea, color tea) and coordinate with suppliers.

7. Procurement & Administrative Ordering

• Place orders for office stationery through the Supply Chain Department and monitor usage to reorder when necessary.

• Arrange orders for official printing materials (e.g., letterhead pads).

• Handle special purchases such as newborn baby gifts through approved vendors, following company purchasing procedures.

8. Vehicle Support (HO Only)

• Coordinate official vehicle requirements and transport-related requests.

• Ensure vehicle availability and coordinate with transport vendors.

• Monitor driver log sheets and daily trip records.

• Track driver overtime (OT) and submit records to Admin/HR.

9. HR & Admin Support (HO Only)

• Process employee ID cards and visiting cards.

• Maintain employee off-day duty records.

• Collect HR & Admin bills, verify accuracy, and prepare bill summaries for submission to Finance/Accounts.

• Coordinate regular vendor billing matters.

• Arrange banners and decorations for celebrations and corporate events.

• Liaise with vendors to ensure timely setup and removal.

General Responsibilities

• Maintain professionalism, discipline, and confidentiality in all duties.

• Ensure accurate documentation and reporting.

• Perform any additional tasks assigned by management.

Requirements

• Bachelor’s degree in any discipline

• 1–3 years of relevant experience (preferred)

• Strong communication and interpersonal skills

• Professional appearance and attitude

• Good organizational and multitasking ability

• Basic proficiency in MS Office

Key Competencies

• Customer service orientation

• Communication skills

• Attention to detail

• Time management

• Professionalism and integrity

• Provident fund,Mobile bill,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2