Customer Experience Executive

Job Description

Title: Customer Experience Executive

Company Name: Advanced Chemical Industries PLC (ACI)

Vacancy: 01

Age: 22 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies

• Bachelor of Business Administration (BBA) in Marketing, Hospitality Management

• 1 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies

• Age 22 to 30 years

• 1–3 years of experience in front desk operations, customer service, admissions, student engagement, hospitality, or administrative support roles.

• Experience working in education, technology, training institutes, corporate offices, or customer-facing environments will be an advantage.

• Experience in handling enquiries, visitor management, CRM systems, or lead management processes is preferred

• Professional training or certification in Customer Service, Office Administration, or Front Desk Management will be considered an added advantage.

• Excellent verbal and written communication skills with a customer-centric approach.

• Strong interpersonal and relationship management skills with the ability to engage professionally with students, parents, clients, and visitors.

• Ability to provide accurate information on programs, admissions, training services, and organizational offerings.

• Strong organizational and multitasking skills with the ability to manage multiple enquiries and priorities efficiently.

• Proficiency in Microsoft Office applications, email communication, and office productivity tools.

• Basic knowledge of CRM systems, lead management, and customer service processes.

• Ability to maintain confidentiality and handle sensitive information with professionalism.

• Welcome, receive, and assist students, visitors, clients, partners, and stakeholders while ensuring a professional and positive first impression of ACI Semiconductor.

• Respond to enquiries received through phone, email, social media, website, and in-person interactions by providing accurate information on training programs, admissions, talent solutions, and semiconductor design services.

• Support student counselling, lead qualification, appointment scheduling, and follow-up activities while maintaining a high level of customer service.

• Maintain visitor records, front desk documentation, lead databases, CRM systems, and appointment schedules with accuracy and confidentiality.

• Coordinate meeting room bookings, visitor access, courier services, and administrative support to ensure smooth daily operations.

• Liaise with internal teams to facilitate seamless communication, service delivery, and timely resolution of student and customer enquiries.

• Support seminars, workshops, campus events, corporate visits, and other marketing or business development activities by coordinating registrations and participant engagement.

• Assist in managing office supplies, reception facilities, and front office administration to maintain a professional working environment.

• Prepare periodic reports on visitor statistics, enquiry management, lead tracking, and customer service activities to support operational decision-making.

• Perform any other responsibilities assigned by the supervisor to support organizational excellence, customer satisfaction, and business objectives.

• T/A,Provident fund,Mobile bill,Weekly 2 holidays,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2