Program Operations Specialist

Job Description

Title: Program Operations Specialist

Company Name: Advanced Chemical Industries PLC (ACI)

Vacancy: 01

Age: 25 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies

• Bachelor of Business Administration (BBA) in Management, Finance, Accounting
• Master of Business Administration (MBA)

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies

• Age 25 to 32 years

• 3–5 years of experience in program management, operations, administration, training center management, education services, customer experience, or related functions.

• Experience in managing end-to-end operational activities including administration, finance coordination, customer service, and facilities management.

• Experience working in training institutes, educational organizations, technology companies, startups, or professional service organizations will be preferred.

• Experience coordinating with multiple internal departments and external stakeholders to deliver operational excellence.

• Experience using ERP, CRM, Learning Management Systems (LMS), or business reporting tools will be an advantage.

• Strong operational and administrative management capability with the ability to coordinate multiple activities simultaneously.

• Excellent customer experience and stakeholder management skills with a service-oriented mindset.

• Strong planning, scheduling, and execution skills to ensure smooth training and research center operations.

• Good understanding of finance administration, budgeting, procurement coordination, and vendor management.

• Strong communication, documentation, and reporting skills.

• Ability to coordinate effectively with marketing, HR, finance, faculty, IT, and external partners.

• Proficiency in Microsoft Office, ERP/CRM systems, and business reporting tools.

• Strong problem-solving and decision-making capability with a focus on operational efficiency.

• Manage the end-to-end operations of the Semiconductor Research & Training Center, ensuring seamless delivery of training programs, research activities, and customer services.

• Coordinate program scheduling, batch management, instructor support, student lifecycle activities, attendance, assessments, certification, and operational documentation.

• Serve as the primary point of contact for students, instructors, corporate clients, partners, and internal stakeholders to ensure a high-quality customer experience and timely issue resolution.

• Coordinate with Marketing, HR, Finance, Procurement, IT, and other internal functions to ensure effective planning, resource allocation, and execution of business and training activities.

• Manage finance administration including budgeting support, payment processing, procurement coordination, vendor management, expense tracking, and operational reporting.

• Oversee facility management, classroom and laboratory readiness, equipment utilization, asset management, workplace safety, housekeeping, and administrative support services.

• Monitor operational KPIs, maintain ERP/CRM/LMS records, prepare management reports and dashboards, and ensure data accuracy and timely reporting.

• Support admissions, student counselling, corporate training coordination, seminars, workshops, hackathons, industry events, and ecosystem engagement initiatives.

• Develop, implement, and continuously improve operational processes, service standards, documentation, and compliance practices to enhance efficiency and customer satisfaction.

• Perform any other responsibilities assigned by the supervisor to support the growth, operational excellence, and strategic objectives of ACI Semiconductor.

• T/A,Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2