Job Description
Title: Manager - Technology
Company Name: Leading Fintech Company
Vacancy: --
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Banks, IT Enabled Service, Financial Technology (Fintech) Startup
Published: 30 Jun 2025
Education:
∎ Bachelor’s or Master’s degree in Computer Science, Engineering, or any related field.
Requirements:
Additional Requirements:
∎ Proven experience in managing enterprise-level client relationships, especially in the banking or fintech domain.
∎ Strong knowledge of POS systems, transaction processing, CMS/NAC, network and call center operations.
∎ Experience in leading tender and compliance documentation for financial institutions.
∎ Ability to work under pressure, handle multiple priorities, and deliver within strict deadlines.
∎ Willingness to travel nationwide based on project needs.
∎ Proven experience in managing enterprise-level client relationships, especially in the banking or fintech domain.
∎ Strong knowledge of POS systems, transaction processing, CMS/NAC, network and call center operations.
∎ Experience in leading tender and compliance documentation for financial institutions.
∎ Ability to work under pressure, handle multiple priorities, and deliver within strict deadlines.
∎ Willingness to travel nationwide based on project needs.
Responsibilities & Context:
∎ Lead, mentor, and manage a cross-functional team responsible for POS rollout and support operations.
∎ Drive the planning, execution, and delivery of large-scale POS implementation projects across banking clients.
∎ Finalize software and technical specifications in alignment with client needs, compliance requirements and company standards.
∎ Maintain strong relationships with senior stakeholders in client banks, regulatory authorities and OEM partners.
∎ Ensure deployment and operational support for systems including POS Terminals, CMS, NAC, IRS, DC, and Call Center Infrastructure.
∎ Lead the preparation of technical proposals, tender documents, and ensure regulatory and audit compliance across all deliverables.
∎ Set and monitor KPIs for support teams to maintain high service standards and SLA compliance.
∎ Guide and support cross-functional teams for issue resolution, incident management, and preventive maintenance.
∎ Develop and present regular progress reports, issue logs, and rollout status to internal and external stakeholders.
∎ We are a leading fintech company providing comprehensive system integration services, electronic payment solutions, network and communications solutions, as well as implementation and maintenance services. Our clients include banks and financial institutions, telecom operators, enterprise customers, government organizations and broadcast and multimedia companies in Bangladesh. We are seeking a dynamic and results oriented professional who will lead the end-to-end implementation and support function. This role involves high-level client engagement, coordination with OEM partners, business and technical requirement finalization, team leadership, and strategic execution to ensure quality service delivery, regulatory compliance, and timely rollout.
∎ Job Responsibilities:
∎ Lead, mentor, and manage a cross-functional team responsible for POS rollout and support operations.
∎ Drive the planning, execution, and delivery of large-scale POS implementation projects across banking clients.
∎ Finalize software and technical specifications in alignment with client needs, compliance requirements and company standards.
∎ Maintain strong relationships with senior stakeholders in client banks, regulatory authorities and OEM partners.
∎ Ensure deployment and operational support for systems including POS Terminals, CMS, NAC, IRS, DC, and Call Center Infrastructure.
∎ Lead the preparation of technical proposals, tender documents, and ensure regulatory and audit compliance across all deliverables.
∎ Set and monitor KPIs for support teams to maintain high service standards and SLA compliance.
∎ Guide and support cross-functional teams for issue resolution, incident management, and preventive maintenance.
∎ Develop and present regular progress reports, issue logs, and rollout status to internal and external stakeholders.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Festival Allowance
∎ Provident Fund
∎ Gratuity
∎ Group Life & MDB Insurance
∎ Hospitalization Scheme Benefit
∎ Partially Subsidized Lunch
∎ Mobile Bill
∎ Weekly 2 holidays
∎ Festival Allowance
∎ Provident Fund
∎ Gratuity
∎ Group Life & MDB Insurance
∎ Hospitalization Scheme Benefit
∎ Partially Subsidized Lunch
∎ Mobile Bill
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Leading Fintech Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Jul 2025
Category: Bank/Non-Bank Fin. Institution
