Manager, Special Asset Management; Microfinance Programme
Job Description
Title: Manager, Special Asset Management; Microfinance Programme
Company Name: BRAC
Vacancy: --
Location: Dhaka
Experience:
∎ At least 3 years
Published: 22 Jan 2025
Education:
∎ Masters
∎ Masters in any discipline from any recognised university/ institution.
Requirements:
Additional Requirements:
∎ Strong analytical and problem-solving skills; verbal and written communication, leadership, problem-solving skills
∎ Excellent knowledge of operational, security, risk, and regulatory policies and procedures
∎ Proficiency in market research and competitor analysis, independently decisions making
∎ Ability to adapt to changing market conditions and regulatory environments
∎ Commitment to maintaining high customer service standards and enhancing customer satisfaction
∎ Upholding ethical standards, particularly in safeguarding and regulatory compliance
∎ In-depth understanding of the financial services sector, including regulations, best practices, and market trends
∎ Minimum 3 years’ experience in the financial sector (preferably in client service), with proven track record.
∎ Strong analytical and problem-solving skills; verbal and written communication, leadership, problem-solving skills
∎ Excellent knowledge of operational, security, risk, and regulatory policies and procedures
∎ Proficiency in market research and competitor analysis, independently decisions making
∎ Ability to adapt to changing market conditions and regulatory environments
∎ Commitment to maintaining high customer service standards and enhancing customer satisfaction
∎ Upholding ethical standards, particularly in safeguarding and regulatory compliance
∎ In-depth understanding of the financial services sector, including regulations, best practices, and market trends
∎ Minimum 3 years’ experience in the financial sector (preferably in client service), with proven track record.
Responsibilities & Context:
∎ To design, amend and implement branch service guidelines.
∎ To develop and implement distribution strategies aligning organization’s financial inclusion objectives.
∎ To develop and manage branch service network to maintain a high-quality service standard.
∎ To conduct market research and competitor analysis to stay informed about best practices in the financial service sector and adapt those practices in the branches and service centers.
∎ To formulate and execute comprehensive plans to distribute financial products and services effectively across various channels.
∎ To collaborate with support functions to align financial service distribution and drive implementation of new services.
∎ To conduct routine analysis of financial data to identify portfolio trends and provide key insights to management.
∎ To adhere and maintain all operational, security, risk and regulatory policies and procedures
∎ To drive effective customer satisfaction surveys.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.
∎ Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ Job Purpose
∎ This role will be assigned with the responsibility of ensuring availability of products and services at branches and service points. This role will also ensure highest level of customer service by designing service delivery plan, recruit service people and initiate new service points where necessary.
∎ Key Responsibilities
∎ To design, amend and implement branch service guidelines.
∎ To develop and implement distribution strategies aligning organization’s financial inclusion objectives.
∎ To develop and manage branch service network to maintain a high-quality service standard.
∎ To conduct market research and competitor analysis to stay informed about best practices in the financial service sector and adapt those practices in the branches and service centers.
∎ To formulate and execute comprehensive plans to distribute financial products and services effectively across various channels.
∎ To collaborate with support functions to align financial service distribution and drive implementation of new services.
∎ To conduct routine analysis of financial data to identify portfolio trends and provide key insights to management.
∎ To adhere and maintain all operational, security, risk and regulatory policies and procedures
∎ To drive effective customer satisfaction surveys.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.Apply Now
Employment Status: Full Time
Job Location: Dhaka
Apply URL::
Apply Procedure:
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 Feb 2025
Category: NGO/Development
