Manager - Customer Service
Job Description
Title: Manager - Customer Service
Company Name: CMA CGM Bangladesh Shipping Limited
Vacancy: --
Age: At least 35 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 12 to 15 years
- The applicants should have experience in the following business area(s): Shipping
Published: 2026-06-03
Application Deadline: 2026-06-15
Education:
- Master of Business Administration (MBA)
- Masters
Requirements:
- 12 to 15 years
- The applicants should have experience in the following business area(s): Shipping
Skills Required:
Additional Requirements:
- Age At least 35 years
In-depth knowledge of shipping terms, documentation, Bill of Lading clauses, dispute resolution, and customer care processes.
Proven leadership experience with a track record of building, coaching, and developing high-performing teams.
Excellent stakeholder management, problem-solving, and communication skills.
Strong systems aptitude with the ability to drive operational efficiency and service excellence.
A certified Supply Chain professional is preferred.
Responsibilities & Context:
CMA CGM is a leading worldwide shipping and logistics group based in Marseille, France, specializing in container shipping and supply chain management.
At CMA CGM, we believe that great service builds stronger connections and drives global trade forward. Out customer service Managers are at the heart of this commitment-leading teams, simplifying complexity, and delivering seamless end to end solutions that exceed customer expectations.
What You Will Do
Lead and develop a customer-focused team to deliver exceptional service experiences.
Oversee the complete customer journey, from booking management to cargo readiness and import/export lifecycle support.
Manage complex customer inquiries, shipment disruptions, escalations, and end-to-end claims and dispute resolution processes with professionalism and efficiency.
Ensure compliance with shipping regulations, Bill of Lading clauses, delivery order procedures, contractual obligations, and service standards.
Drive customer satisfaction, loyalty, and operational performance through data-driven decision-making and continuous improvement initiatives.
Partner closely with customers, global stakeholders, operations teams, and management to deliver seamless service solutions.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Supply Chain/ Procurement
