Manager, Customer Relationship Management

Job Description

Title: Manager, Customer Relationship Management

Company Name: Bproperty.com

Vacancy: Not specific

Job Location: Dhaka (Banani, Dhanmondi, Mirpur, Mohammadpur, Rampura)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 6 to 8 year(s)
∎ The applicants should have experience in the following area(s): Business Development or Operation Management, Business Operations Support, Credit Administration, Credit Control And Recovery, Specialized Leasing Operational (Monitoring/ collection)
∎ The applicants should have experience in the following business area(s): Banks, Group of Companies, Manufacturing (FMCG), Real Estate, Telecommunication

Job Context:
∎ Manager, Customer Relationship Management is responsible to make sure the process is being followed, working with the teams to solve problems on individual cases and supervise the legal and operational issues etc. The goal is to ensure the activities will meet and exceed expectations of business development and efficiency. Manager, CRM will manage people, manage processes and work cross functionally.
∎ Reporting to the Head of CRM and primary responsibility is ensuring organizational effectiveness by providing leadership for the all operational functions for a specific marketplace. Working with the sales team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

Job Responsibilities:
∎ The manager will be responsible to maintain full compliance of the company documents on behalf of all parties involved and must be process oriented and ensure work to be done as per schedule.
∎ Manager, Customer Relationship Management should be comfortable in dealing with government officials of all levels in the concerned offices such as AC Land, RAJUK & NHA. CRM team will Apply for RAJUK/NHA Sale Permission, arrange Hazira (Appearance) at RAJUK/NHA for the Seller and collect Sale Permission.
∎ Supervise total operations and process of the particular marketplace to ensure long-term success.
∎ Monitoring and coordinating with team for checking Legal Property Ownership Documents for sale ability, vetting of the property in concerned government offices and prepare LEGAL OPINION of the Property based on vetting results.
∎ Direct involvement with critical issues (Internal & External) and set standards and objectives for different functional activities.
∎ Monitoring Daily Team Activities Such As, Document checking Update, Agreement preparation, Commission collection, Transaction update, Overall customer satisfaction, daily reporting to Head of CRM & Top Management.
∎ Coordination with team for collect all Information required for Bank Loan and submit Legal Property Ownership Documents, KYC FORM, SALES AGREEMENT, LEGAL OPINION & Buyer's Loan Application to Bank for Evaluation and Vetting.
∎ Coordination with Sales Function, Daily follows Up with Clients, Handling Compliance, and Communication with clients to retain them.
∎ CRM team will ensure Property Owner/Seller and his necessary documents are available, final Payment is brought during Registration by Buyer or Bank and send SERVICE CHARGE INVOICE to Property Owner/Seller with Service Charge Details
∎ Optimize and oversee the legal and operations to ensure efficiency by establishing, maintaining and expanding the customer base and also serving the needs of existing customers.
∎ Undertake sound financial management to ensure the area wise profitability and stay within budget.
∎ Take initiative & legal action according to the management decision and maintaining liaison with various Govt. & Non Govt. Organization when necessary
∎ To report company management and line manager regarding legal affairs. To coordinate with legal advisor regarding all legal issues.
∎ Ensure compliance and set rules with organization's policies and operational guidelines.
∎ Deal with the property owners, buyers and other stakeholders by providing creative and practical solutions.
∎ Evaluate performance using key metrics and address issues to improve it.
∎ Monitoring the team's performance, developing and motivating them to reach targets.
∎ Report to the senior executives / Head of CRM on progress and issues.
∎ Collecting customer feedback and market research within the region.
∎ Supervise and coach team members on a regular basis.

Additional Requirements:
∎ Age 30 to 45 years
∎ Both males and females are allowed to apply
∎ Adequate knowledge on real estate business.
∎ Sound understanding on real estate / Property acquisition and sales for success.
∎ A demonstrated commitment to high professional ethical standards and a diverse workplace.
∎ Exceptional communication and interpersonal abilities.
∎ Excellent organizational and leadership abilities.
∎ Strong business acumen with a strategic orientation.
∎ Excellent problem-solving abilities.
∎ Excellent people manager, open to direction and Collaborative work style and commitment to get the job done.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Opportunity to work with one of the most potential international venture specialized on Property related services in Bangladesh.
∎ Awesome atmosphere for knowledge sharing and learning.

Application Deadline: 15 Sep 2020

Company Information:
∎ 16 Aug 2020
∎ Bproperty.com
∎ Address : Lotus Kamal Tower - 02 (Level 12), Plot: 59 & 61, Gulshan South Avenue, Gulshan 1,Dhaka 1212
∎ Web : www.bproperty.com
∎ Business : Bproperty is the only property solutions provider in Bangladesh. We cater to the needs of those seeking real estate services, with a promise to make property search, renting & buying easier than ever. We offer the easiest platform that enables anyone to buy, rent or sell properties in the country. Bproperty is a concern of EMPG (Emerging Markets Property Group) that now has businesses in 16 countries with 4,600+ employees.

Category: Marketing/Sales

Read Before Apply: Proven experience for at least 6-8 years as Credit Realization Manager, Territory Manager, Operations/Sales Manager or similar managerial role preferably in Service sector. Experiences in FMCG, TELCO or Banking sector are also applicable.

Source: bdjobs.com

Similar Jobs

Officer/Sr. Officer, Export

Sr. Manager / Manager (Sales)

Territory Sales Executive (Mobile)

Officer/ Senior Officer- Sales (Agriculture)

Officer/ Senior Officer- Sales

Sales Officer

Sales Planning Executive, Yamaha

ASM ( Area Sales Manager )

Intern- Sales Support

ICT Sales & Consultant Account Manager

Digital Marketing Executive

Sr. Executive/ Assistant Manager - Sales

Regional Sales Manager

Assistant Manager-Sales & Marketing

Sr. Executive/Executive (Sales & Marketing)

Sr. Executive, Marketing & Sales

Asst. Officer/Officer-Sales Operations

Assistant Manager, Marketing & Sales

Intern, Sales & Customer Success

Lead, Marketing & Sales

Merchandiser/Senior Merchandiser

Assistant Digital Marketing Specialist

Executive - Sales & Marketing, Real Estate

Assistant Manager (Sales)

Sales Consultant - Laptop & IT Products (Retail)

Area Manager, Sales and Marketing

ASM (Area Sales Manager)

AGM/Manager- (Sales & Marketing)

GM/ DGM - (Sales & Marketing)

RSM/ AM- (Sales & Marketing)

Sr. /Jr. Marketing Executive

Looking for a Digital Marketer

Manager - Sales & Marketing (Garments Accessories)

General Manager (Sales & Marketing)

Executive / Senior Executive, Sales & Marketing (Real-estate)

Executive Director (ED) - Head Office

Executive- Sales & Marketing (Female)

Area sales Manager - Sales & Marketing

Scientific Sales Executives

Intern