Tenant Relations Officer

Job Description

Title: Tenant Relations Officer

Company Name: Bangladesh SEZ Ltd.

Vacancy: --

Age: Na

Job Location: Narayanganj

Salary: --

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry)

• Bachelor/Honors
• Masters

Bachelor’s and Master’s degrees in business administration (BBA & MBA) or other related fields.

• 3 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry)

• 3–4 years of relevant professional experience in Multinational Corporations, Infrastructure Development, Real Estate, or similar high-value sectors.

• Excellent command of English is required, as the role involves frequent communication with international stakeholders, government bodies, and tenant companies

• Demonstrated skills and ability to identify the core of a problem and resolve it positively and effectively.

• Proven background in customer service excellence and customer-oriented mindset with a professional, diplomatic, and proactive approach.

• Ability to multitask effectively and perform under pressure.

• Open to challenges and diversity, with a passion for continuous learning and professional growth.

• Demonstrates strong interpersonal skills and a high level of cooperation, with the ability to communicate effectively and exchange information closely with other departments within the company.

• Willing to follow instructions from supervisors and, after a period of learning, show independence and initiative in carrying out tasks proactively.

• Familiarity with regulatory frameworks and experience in liaising with government authorities or public institutions.

• Proficient in creating sales materials and reports using PowerPoint, Excel, and Word.

• Experienced in liaison and relationship management with both internal and external stakeholders.

• Capable of multitasking, effective time management, and maintaining resilience under stress.

• Hands-on experience in conducting market research and providing strategic insights.

• Proficient in cross-cultural communication and interpersonal effectiveness.

• Experienced in public relations and engaging with stakeholders.

• Actively participated in extracurricular activities related to leadership, communication, and team building.

• Exposure to project management practices, including planning, reporting, and cross-functional coordination.

BSEZ is the first economic zone developed by a Japanese company in Bangladesh, established in partnership with the Government of Bangladesh (Bangladesh Economic Zones Authority – BEZA). We are committed to providing world-class facilities and services to our tenant companies.

We are now looking for a Tenant Relations Officer who is proactive, dynamic, and committed to building strong tenant relationships and ensuring smooth operations across our Industrial Park.

Key Responsibilities

• Act as a strategic liaison between BSEZ, tenant companies, government authorities, and other external stakeholders.

• Build and maintain long-term tenant relationships by providing end-to-end operational support, resolving issues, and ensuring business continuity.

• Coordinate and collaborate with cross-functional teams and external bodies (including regulatory agencies and government entities) to address tenant requirements with efficiency and compliance.

• Support project management activities, including reporting, monitoring, and ensuring timely execution of deliverables within Tenant Relations Team.

• Oversee tenant communications, corporate public relations, and BSEZ’s digital presence, including website/SNS updates and digital marketing initiatives.

• Conduct market intelligence and industry analysis to support tenants in strategic decision-making and to promote foreign direct investment (FDI) within BSEZ.

• Facilitate cross-cultural business communication while ensuring a customer-centric and service-oriented approach.

• Organize and participate in tenant engagement programs, stakeholder workshops, and networking events to foster collaboration and strengthen relationships.

• Contribute to the development of policies, standard operating procedures (SOPs), and knowledge management practices within the Tenant Relations team.

• Demonstrate the ability to manage competing priorities, mitigate risks, and maintain operational excellence under pressure.

Employment Status & Location: Full-time, based at BSEZ Office, Sonpara, Panchrukhi, Narayanganj-1460

• Competitive salary based on qualifications and experience

• Pick & drop facility (shared car from Dhaka city)

• Festival bonus after confirmation

• Other benefits as per company policy. [Provident Fund, Gratuity, Leave encashment etc.]