Manager / Assistant Manager - Telesales

Job Description

Title: Manager / Assistant Manager - Telesales

Company Name: Falaq Food

Vacancy: 1

Age: 28 to 40 years

Job Location: Dhaka (Mohammadpur)

Salary: Negotiable

Experience:

• 4 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center, Food (Packaged), Beverage

Published: 2025-11-20

Application Deadline: 2025-11-30

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Requirements:

• 4 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center, Food (Packaged), Beverage

Skills Required: Call Center Operation,Expertise on Customer Relationship Management (CRM) handling.,Good comunication skill,interpersonal and leadership skill,KPI management,MS Office,Sales target, Customer Service

Additional Requirements:

• Age 28 to 40 years
• Only Male

Responsibilities & Context:

• Supervise, Manage, and motivate the telesales team to achieve sales goals.
• Assign daily, weekly, and monthly sales targets to team members.
• Conduct regular team meetings, performance evaluations, and coaching sessions.
• Ensure team members follow the company’s sales process and communication standards.
• Develop and implement telesales strategies to increase customer acquisition and revenue.
• Track and analyze key sales metrics, including lead conversion rates and call performance reports.
• Ensure the timely follow-up of all leads and maintain the lead pipeline.
• Create scripts, sales pitches, and promotional offers to improve customer engagement.
• Train new joiners and existing team members on sales techniques, product knowledge, and communication skills.
• Identify performance gaps and conduct refresher training sessions.

Customer Relationship Management

• • Ensure customer queries are handled professionally and promptly.
  • Implement quality checks to maintain high call standards and customer satisfaction.
  • Manage escalated customer issues and provide solutions effectively.

Compliance & Reporting

• • Maintain accurate sales records, performance reports, and MIS data.
  • Ensure the team adheres to company policies, compliance regulations, and ethical sales practices.
  • Prepare daily, weekly, and monthly reports for management review.

Job Other Benifits:

• Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Half Yearly

• Others facilities as per policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Marketing/Sales