Executive-Complain Management
Job Description
Title: Executive-Complain Management
Company Name: Falaq Food
Vacancy: 2
Age: Na
Job Location: Dhaka (Mohammadpur)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Food (Packaged)/Beverage, E-commerce
- Freshers are also encouraged to apply.
Published: 2026-01-17
Application Deadline: 2026-01-25
Education:
Minimum HSC / Bachelor’s degree preferred
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Manufacturing (FMCG), Food (Packaged)/Beverage, E-commerce
- Freshers are also encouraged to apply.
Skills Required: Data Entry (Both English & Bengali),Excellent communication and presentation skills,good listening skill,Should have capability to work under pressure
Additional Requirements:
Have mentality to work in any shift (9 am to 6 pm & 2 pm to 11 pm )
Responsibilities & Context:
Receive complaints from all approved channels
Log complaints accurately in the central tracker
Acknowledge customers promptly with empathy
Coordinate with internal teams for resolution
Provide timely updates to customers
Close complaints after customer confirmation
Escalate unresolved issues as per SOP
Job Other Benifits:
- Mobile bill
- Salary Review: Half Yearly
- Lunch Facilities: Full Subsidize
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
