Manager, Air Ticketing & Reservation

Job Description

Title: Manager, Air Ticketing & Reservation

Company Name: BCL Aviation Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Airline

Bachelor’s Degree from an accredited university in Business Administration, Marketing or related major.

• At least 5 years
• The applicants should have experience in the following business area(s): Airline

• Minimum 5 years’ experience as Ticketing Operations Manager in air ticketing environment.

• Working knowledge of airline contracts

• Strong ability to organize effectively, delegate responsibility, solves problems quickly and communicates clearly.

• Leadership skills, including the ability to manage time effectively and handle both internal and external conflicts.

• Meticulous attention to detail.

• Excellent analytical and communication skills, both verbal and written, and ability to direct the actions of others.

• Strong work ethic.

• A team player with the ability to work with a multitude of departments and staff members of all levels.

• Flexible and able to adapt to changing priorities.

• Self-motivated with the ability to work in a team and independently.

• Decision making ability and leadership skills.

• Time management and organization skills

Prerequisite:

• Positive attitude and good communication skills.

• Flexibility to respond to a range of different work situations.

• Ability to work on your own or as part of a team.

• Have a good eye for detail.

• Strong leadership abilities and organizational skills.

• Strong client-facing and teamwork skills.

• Good judgment and decision-making skills.

• Good knowledge in computer`s day to day operation.

Position Summary:

We are currently seeking an experienced, dedicated and results-driven Manager, Air Ticketing & Reservation with a wealth of industry knowledge to lead the Sales, Marketing, PR communications for our Company and scale revenue to the next level.

To ensure success, the ideal candidate should be comfortable splitting their hours between the offices, on-site visits, and attending council meetings. The successful candidate will drive performance and growth with responsibility for marketing strategy and sales plans.

Duties and Responsibilities:

Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.

• Sell Tickets and Reservation.

• Market Visit, client hunt, creating market opportunity.

• Monitor & follow-up the individual, monthly, quarterly and yearly sales target.

• Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.

• Participate in post tour review meetings.

• Maintain all ARC and IATA accreditation documents to stay compliant.

• Relationship Maintain with Airlines & GDS personnel.

• Provide necessary support to Visa & Package tour Processing Sector.

• Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.

• Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators

• Monitor competitors and awareness of other tour operator air business models.

• Proactively look for opportunities to optimize margin and improve guest value.

• Stay informed of regulatory and security issues and escalate where necessary.

• Oversee quality control - ensure best practice is adopted to minimize air reservation errors.

• Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.

• Sorting out issues that may increase bookings or reservations.

• Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.

• Manage Daily Official works. Making invoices & maintaining ticketing and visa-related accounts.

• Manage corporate clients through emails and other ways of communication.

• Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.

• All other duties as directed by the Higher Management.

Report to: Additional Managing Director

Skills Required: Related Field.

• Salary Review: Yearly
• Festival Bonus: 3

Compensation & other benefits: Mobile bill, Medical allowance, Provident fund, Insurance etc.