Chief Operating Officer (Air Ticketing & Reservation)
Job Description
Title: Chief Operating Officer (Air Ticketing & Reservation)
Company Name: BCL Aviation Limited
Vacancy: 1
Job Location: Bogura
Employment Status: Full-time
Educational Requirements:
∎ Bachelor’s Degree from an accredited university in Business Administration, Marketing or related major.
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ We are currently seeking an experienced, dedicated and results-driven Chief Operating Officer (Air Ticketing & Reservation) with a wealth of industry knowledge to lead the Sales, Marketing, PR communications for our Company and scale revenue to the next level.
∎ To ensure success, the ideal candidate should be comfortable splitting their hours between the offices, on-site visits, and attending council meetings. The successful candidate will drive performance and growth with responsibility for marketing strategy and sales plans.
∎ Report to: Additional Managing Director
Job Responsibilities:
∎ Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
∎ Sell Tickets and Reservation.
∎ Market Visit, client hunt, creating market opportunity.
∎ Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
∎ Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
∎ Participate in post tour review meetings.
∎ Maintain all ARC and IATAN accreditation documents to stay compliant.
∎ Relationship Maintain with Airlines & GDS personnel.
∎ Provide necessary support to Visa & Package tour Processing Sector.
∎ Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
∎ Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators
∎ Monitor competitors and awareness of other tour operator air business models.
∎ Proactively look for opportunities to optimize margin and improve guest value.
∎ Stay informed of regulatory and security issues and escalate where necessary.
∎ Oversee quality control - ensure best practice is adopted to minimize air reservation errors.
∎ Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
∎ Sorting out issues that may increase bookings or reservations.
∎ Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
∎ Manage Daily Official works. Making invoices & maintaining ticketing and visa-related accounts.
∎ Manage corporate clients through emails and other ways of communication.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ All other duties as directed by the Higher Management.
Additional Requirements:
∎ Age at most 45 years
∎ Only males are allowed to apply
∎ Minimum 5 years’ experience as Ticketing Operations Manager in air ticketing environment.
∎ Working knowledge of airline contracts
∎ Strong ability to organize effectively, delegate responsibility, solves problems quickly and communicates clearly.
∎ Leadership skills, including the ability to manage time effectively and handle both internal and external conflicts.
∎ Meticulous attention to detail.
∎ Excellent analytical and communication skills, both verbal and written, and ability to direct the actions of others.
∎ Strong work ethic.
∎ A team player with the ability to work with a multitude of departments and staff members of all levels.
∎ Flexible and able to adapt to changing priorities.
∎ Self-motivated with the ability to work in a team and independently.
∎ Decision making ability and leadership skills.
∎ Time management and organization skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance etc
∎ Salary Review: Yearly
∎ Festival Bonus:3 times (Yearly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Nov 2022
Company Information:
∎ 18 Oct 2022
∎ BCL Aviation Limited
Category: Hospitality/ Travel/ Tourism
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