Telesales Executive

Job Description

Title: Telesales Executive

Company Name: The Shayan Resort

Vacancy: 4

Age: At least 20 years

Job Location: Manikganj (Singair)

Salary: Tk. 10000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Coffee Shop, Catering
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Coffee Shop, Catering
• Freshers are also encouraged to apply.

• Age At least 20 years

Department: Sales & Guest Services

Reports To: Front Office Manager / Sales Manager

Job Summary:

Tele sales Executive serves as the first point of contact for guests at Shayan Resort, ensuring a welcoming and professional experience from the moment of inquiry to departure. This dual-role position also involves generating sales through inbound and outbound calls, promoting resort packages, and managing booking inquiries efficiently.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism.

• Handle guest check-ins and check-outs smoothly using the resort’s PMS system.

• Manage reservations, room assignments, and guest requests.

• Address guest concerns promptly and escalate when necessary.

• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Maintain an organized front desk and ensure accurate documentation.

• Tele sales Duties:

• Conduct outbound calls to promote resort packages, seasonal offers, and group bookings.

• Handle inbound calls for reservations, pricing inquiries, and general information.

• Follow up with leads and past guests to encourage repeat bookings.

• Maintain records of sales and client information in CRM systems.

• Meet or exceed monthly tele sales targets and KPIs.